Volunteers and Communications Coordinator

Title:

Volunteers & Communications Coordinator

Location:

Bournemouth Foodbank, 118 Haviland Road, Boscombe, BH7 6HW

Reports to:

Fundraising Manager

Type:
Part-time, 20 hours per week

Mon-Thurs 09:30 – 14:30 - some flexibility possible

Pay Rate: £14.00 per hour £14,560 per annum

The Volunteers & Communications Coordinator is responsible for the recruitment, training, coordination, and support of volunteers across Bournemouth Foodbank’s Warehouse, Distribution Hubs, Café, Office and Events fundraising. This includes ensuring adequate volunteer coverage, managing the volunteer administration system (Assemble), and enhancing volunteer engagement.

The role also involves working with our Community Engagement Coordinator developing partnerships with local businesses, educational institutions, and community groups to attract volunteers and support our corporate supermarket collections volunteer programme.

In collaboration with the leadership team, you will ensure the Foodbank’s volunteer objectives are met while maintaining GDPR, safeguarding, and health & safety compliance.

Additionally, this role contributes to fundraising efforts for the Volunteer Programme.

• Forecast and plan recruitment for all areas, including foodbank warehouse, office, The Garden Rooms Cafe, 6 foodbank distribution hubs, supermarket collection opportunities and fundraising events.
• Oversee the recruitment, training, and induction of all volunteers.
• Establish a balanced mix of skills and abilities within volunteer teams, encouraging personal development and pathways into employment or education.
• Coordinate volunteer days for local businesses and community groups, working closely with the Fundraising & Partnerships team to align with sponsorship packages.
• Develop volunteer appreciation and recognition schemes to enhance engagement and retention.
• Develop and deliver engaging content across social media, digital channels, and newsletters to clearly communicate key messages that strengthen audience engagement.
• Manage content planning, writing, editing, and coordination to ensure consistent, on‑brand communication across all platforms.
• Build relationships with foodbank distribution hub leads to integrate volunteers.
• Support and advise Volunteer Managers with development and management of their volunteers.
• Maintain and update the volunteer administration system (Assemble), ensuring GDPR compliance.
• Manage rotas to ensure adequate coverage across all foodbank areas.
• Ensure all volunteers receive support and guidance, prioritising their wellbeing and personal development.
• Keep accurate records of volunteer information, including support plans and handbooks.
• Identify standout volunteer stories for sharing with the Fundraising & Communications team.
• Assist with fundraising efforts to support both the Volunteer Programme and your salary.
• Support the Community Engagement Coordinator and contacts and connections made to increase food and financial donations
• Develop external networks with local organisations and corporate partners to strengthen volunteer recruitment and transition opportunities.
• Leverage social and digital communications to support online fundraising initiatives, including crowdfunding campaigns, by creating compelling content that drives awareness, engagement, and donations.

• Ensure all volunteer procedures follow Trussell Trust guidelines.
• Adhere to all safeguarding, GDPR, health & safety, and compliance policies.
• Report any complaints, accidents, or risks to the Business Operations Manager.

• Strong administrative or HR experience (volunteer management preferred).
• Excellent IT, digital, and data management skills.
• Proven experience using social media platforms to plan, create, schedule, and analyse content, with a clear understanding of how to engage audiences and support organisational goals.
• Strong organisational and interpersonal skills.
• Excellent written and verbal communication skills.
• High emotional intelligence – strong listening and reasoning skills.
• Ability to develop and implement new ideas to enhance volunteer engagement.
• Resilience to handle challenging situations and make…