Prime Financial Securities Client Service Analyst

Job Description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Delivery Analyst within JPMorgan

Chase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with developing skills in strategic planning, digital literacy, and process automation, will be essential to achieving operational objectives.

The role also involves collaborating with internal stakeholders, mitigating conflicts, and maintaining a strong awareness of fraud prevention strategies.

• Process client transactions accurately and efficiently, leveraging your developing knowledge of the products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of operating procedures and enhancing digital literacy.
• Participate in the end-to-end change management process, influencing others and mitigating stakeholder impact.

• Knowledge or equivalent expertise in customer service operations, focusing on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, driving mutually beneficial outcomes.
• Experience in using problem‑solving techniques to identify and resolve issues, improving operational efficiency.

• Proficiency in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
• Proficiency in driving continuous and process improvement initiatives to ensure high‑quality client experiences.
• Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
• Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision‑making.

We recognize that our people are our strength. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.