Customer Account Manager

We’re looking for a Customer Account Manager to open doors, spark conversations and create real sales opportunities.

Job Title:

Customer Account Manager

Salary: £30,000 (OTE £40k - £45k)

Location:

Bournemouth

Hours of work:
Monday - Friday (37.5 hrs.)

In this role, you will drive high-quality opportunities through outbound telemarketing, engaging existing customers to upsell UC products. You will spark interest, qualify needs and convert conversations into sales-ready leads and appointments - playing a key role in boosting revenue and conversion.

• Generate high-quality opportunities through outbound calling to existing customers
• Identify and qualify prospects in line with campaign objectives and target profiles
• Book qualified appointments and pass sales-ready leads to the sales team
• Build rapport with decision-makers and confidently communicate value
• Follow up leads and maintain accurate CRM records to maximise conversion

• Experience in a target-driven telemarketing, lead generation, sales or customer contact environment.
• Strong verbal communication, listening and questioning skills.
• Ability to build rapport quickly, handle objections and influence outcomes professionally.
• Good organisational skills with the ability to manage follow-ups, callbacks and workload effectively.
• Competent user of CRM, telephony and standard Microsoft Office applications.