Glenigan - Account Manager

Grow strategic customer relationships and help customers get more value from Hubexo

Account Manager

Bournemouth, Holdenhurst Rd

Hybrid working: 3 days per week in our Bournemouth Hub, 2 days from home

OTE: £65,000–£75,000, including variable compensation

Monday to Friday 09:00-17:30

At Hubexo, we provide data, insights and software that help customers across the construction market make better decisions, work more efficiently and build more sustainably.

We are looking for a commercially driven Account Manager to grow revenue within an existing portfolio of strategic customers. This role is focused on expanding and strengthening customer relationships, increasing product adoption, growing contract value and securing longer-term agreements.

You will work closely with Customer Success and wider Hubexo teams to make sure customers see clear value from our products while delivering sustainable commercial growth for the business.

• As an Account Manager, you will own commercial growth across an assigned customer portfolio. You will identify where customers could get more value from Hubexo, build relationships with senior stakeholders and lead commercial conversations that support retention, expansion and long-term partnership.
• This is a relationship-led role, but it is also commercially disciplined. You will be expected to grow account value, improve Net Revenue Retention, support multi-product adoption and help move customers into longer-term agreements.
• You will work with Customer Success, wider commercial teams and the global Key Account Management network to understand customer needs, manage risk, identify opportunities and convert account insight into revenue growth.

Hubexo supports customers across the construction market with data, insight and software that help them make better decisions and work more efficiently. For our existing customers, the opportunity is not only to renew. It is to deepen the relationship, increase product value and help customers use more of what Hubexo can offer.

This role matters because strong account management protects customer trust and creates sustainable growth. You will help strategic customers see more value from Hubexo while growing contract value, improving retention and supporting long-term customer success.

• You will manage and grow an assigned portfolio of strategic customer accounts.
• You will identify upsell and cross-sell opportunities across existing customer organisations.
• You will increase Net Revenue Retention by supporting expansion, product adoption and long-term customer value.
• You will grow Annual Contract Value through upgrades, packaging and multi-product adoption.
• You will convert short-term agreements into longer-term contracts where this creates value for the customer and Hubexo.
• You will lead commercial conversations with senior stakeholders.
• You will run value-led account reviews that connect customer goals to Hubexo products and services.
• You will work closely with Customer Success to support renewals, expansion planning and risk management.
• You will map stakeholders and build relationships across customer organisations.
• You will use data, account insight and customer conversations to identify opportunities.
• You will maintain accurate opportunity tracking, account activity and forecasts in CRM.
• You will work with the wider global Key Account Management network where relevant to support large ICP customers and shared growth opportunities.

• You have strong commercial and negotiation skills.
• You have experience growing revenue within existing customer accounts.
• You are confident engaging senior decision-makers and building trusted stakeholder relationships.
• You bring a structured, data-driven approach to account management.
• You can balance relationship building with commercial discipline.
• You understand how to identify growth opportunities across an existing customer base.
• You have experience with stakeholder mapping, strategic account planning or structured sales processes.
• You are comfortable questioning, networking and creating opportunities through customer insight.
• You can work with Customer Success and…