Outreach Case Worker

Do you want to work in a role where you can support people to rebuild their lives?

About the role

The Bournemouth, Christchurch & Poole Rough Sleeping Service Team are looking for a committed individual to join our street outreach team tasked with reducing rough sleeping across Bournemouth, Christchurch & Poole.

This role is both challenging and rewarding. It would suit an experienced worker who wants the autonomy and flexibility to find creative solutions, or someone looking for a development opportunity who is keen to learn outreach skills and work with clients at a point where their need is acute.

You will be expected to work with clients in a variety of settings. As part of the Rough Sleeping Team, you will be required to work some shifts starting at 6am and others finishing at 2am.

In this role you will:

• Conduct outreach alongside a range of partners and proactively assess those found sleeping rough to rapidly access housing, health services and treatment
• Manage a caseload of clients experiencing multiple disadvantages where there are significant barriers to accessing accommodation and services, requiring relationship building and a thoughtful approach to incremental change
• Work with a truly diverse group of clients, supporting them to make meaningful and lasting changes to their lives
• Receive an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday and for all hours worked on Saturday and Sunday

About you

The successful candidate will be a strong communicator who can engage clients in a range of settings. You will be adaptable when facing communication challenges such as language barriers, cultural differences or working with people who are neuro-diverse. This includes the ability to explain complex concepts in a simple and accessible way.

You will have some experience of client case management, resilience to achieve agreed outcomes and the ability to work remotely and lone work with vulnerable people.

Holding a UK driving licence would be beneficial but is not essential.

St Mungo's are committed to creating a diverse and inclusive workplace and we strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘Document’ tab on the advert page of our website. xekaoyc

When you are ready to apply, click the ‘Apply Now’ button to begin your online application.

Closing date: 10am on 9 March 2026

Interview and assessments: 26 March 2026