Housing Officer, Social Work

Housing Officer (6 positions) - Wiltshire, Dorset, Somerset

Location:

South West

Salary: £36,000 per annum

Vacancy Type:
Full Time

You are invited to help bring services closer to home. Our customers want a better local presence, and we’re creating new roles to strengthen our community impact.

• Cotswold, West Oxfordshire, Wiltshire (x1)
• Wiltshire (x1)
• Somerset (x2)
• Dorset (Bournemouth, Christchurch and Poole, New Forest) (x2)

• Take ownership of a defined patch and be the key point of contact for residents, ensuring services are responsive, compliant, and customer focused.
• Manage the full tenancy lifecycle, from sign‑up through to end of tenancy.
• Handle tenancy changes, mutual exchanges, and investigate tenancy breaches or fraud.
• Support lettings and voids activity to minimise rent loss and turnaround times.
• Carry out estate inspections and address neighbourhood and environmental issues.
• Manage low‑level anti‑social behaviour, neighbour disputes, and support more complex cases.
• Identify and respond to vulnerability, safeguarding, hoarding, and non‑access cases.
• Complete person‑centred fire risk assessments and monitor health and safety issues.
• Investigate complaints and learn from outcomes to improve services.
• Work in partnership with local authorities and external agencies to support customers effectively.
• Champion Stonewater’s Customer Promise: delivering services that are respectful, personalised, and trauma‑informed.

• Experience of housing management or a similar customer‑facing role, with confidence managing complex and sensitive situations.
• Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
• Knowledge of housing legislation, including safeguarding, ASB, and welfare reform.
• Strong communication and influencing skills, able to work calmly under pressure.
• Customer‑focused mindset with a commitment to equality, inclusion and trauma‑informed practice.
• Confidence using digital systems and data to manage cases and improve performance.
• Ability to work independently, manage competing priorities, and make sound day‑to‑day decisions.
• Comfortable working flexibly, including participating in an out‑of‑hours rota if required.

Appointment will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.

At Stonewater, our customer promise is to make things personal: if it matters to our customers, it matters to us.

Stonewater manages around 40,000 homes, serving 93,000 customers across general rent, shared ownership, sale, and specialist accommodation.