Caseworker, Social Work

Responsibilities

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime.

• Make calls to offer support to victims of crime, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, including providing resources, interventions, and information to all service users.
• Work alongside and oversee the casework management of a small number of volunteer supporters.
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors.
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information, including the collection of outcomes.
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients.

You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi‑agency setting. Experience in managing a caseload and completing risk & needs assessments would be beneficial.

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently.
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role.

This role involves regular travel throughout Hampshire and requires a valid driving licence and access to a vehicle. If you are unable to drive because of a disability, please indicate this in your application so we can explore alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation, and our support and campaigns are informed and shaped by them and their experiences.

Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave:
  An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Welcome Bonus: £500 on successful completion of probation period.
• Enhanced
  
  Allowances:
  
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts:
  High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing:
  Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support:
  Employee assistance programme and wellbeing support.
• Inclusive Networks:
  Access to EDI networks and colleague cafes.
• Sustainable Travel:
  Cycle to work scheme and season ticket loans.
• Career Development:
  Ongoing training and support with opportunities for career progression.