Student Accounts Manager

Student Accounts Manager (Open)

The position provides operational, administrative, and financial support for the Office of Student Accounts and University Central Cashiers, assisting with staff supervision, training, daily office operations, and the accurate and timely processing, reconciliation, and resolution of student financial transactions. Additionally, the manager serves as backup for critical payment and financial operations, requiring a high degree of accuracy, confidentiality, independent judgment, problem-solving, and cross-departmental collaboration.

Responsibilities:

• Assist with supervising staff and overseeing the general day-to-day office operations
• Assist with training staff in the Office of Student Accounts and the University Central Cashiers
• Reconciles, research, and resolves cashier's payment issues
  • Works with Registrar, Admissions, Financial aid, Bulldog Card Office and other university departments to maintain the accuracy of charges on student accounts
• Acts as an office liaison for responding to audit inquires
• Assist with processing student refunds in a timely manner
• Process and reissue Parent Plus Loan and student refund returns
• Help manage the university credit card and electronic payment system, Touch Net
• Oversees management of the Student Accounts Office email inbox
• Oversees management of Virtual Appointment schedule and coverage
• Investigates and resolves challenging student account issues
• Assist with the processing of student 1098-T tax documents
• Assist with managing the People Soft Student Accounts system
• Serve as backup to research and post electronic payments from the State Treasurer's Office
• Serve as backup to research and return third-party scholarships payments (refunds)
• Serve as a requester for all Workday entries for invoices, requisitions, spend authorizations, etc.
• Oversee submission of accounts to the Central Collection Unit (CCU) of Maryland, including working with debtors to prevent accounts from being submitted to collections.
• Reports all CCU in-person payments, adjustments, and debt cancellations
• Serves as a witness in all CCU litigation and provides supporting documentation as requested
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree in Business or related discipline.
• One year of experience in accounts receivable.
• Two years of experience in accounting or related field.
• One year of experience using People Soft or similar ERP system.
• Other required skills include:
  • Good analytical skills.
• Proficient using MS Word and Excel.
• Knowledge of internal control procedures

Preferred Qualifications:

• Experience in higher education preferred.

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to:
Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland.

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