Private Patient Co-ordinator

Job Advert Private Patient Coordinator Woodland Hospital - Northamptonshire
37.5 hours per week Woodland Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

You will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered.  This interaction will be across all channels; in person, on the telephone and in writing.  To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

What you’ll do:

Take responsibility for the timely provision of quotes within the hospital

Provide support for primary contact for the National Enquiry Centre and key stakeholders

Book consultation appointments in clinics for private patients

Provide accurate cost information to patients following their consultation regarding any onward intervention (estimated quote provided by enquiry centre prior to consultation).Provide quotes for patients to make an informed decision to the Enquiry Centre Ensure outpatient clinics are followed up to retain patients who are converting to surgery

Ensure all records and reports are maintained and kept up to date Ensure relevant information is forwarded to all interested parties involved in the patient pathway

Assist if required by following up quotes given and see if further information needed

Ensuring insurance authorisation details are complete and accurate so planned treatment can go ahead.

What you’ll bring with you:
· Marketing and or Sales experience
· Ability to manage a portfolio of private patients from initial call to discharge
· Sound Computer skills using the MS Office Suite and Web based reporting
· Confident in engaging with a variety of people particularly in a high end setting
· Excellent communication skills both face to face, over the phone and in writing
· Articulate with the highest standard of personal presentation

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security
· Private Medical Cover, with the option to add your partner and dependants
· Discounted Bupa Dental Insurance
· Life Assurance (Death in Service) x3 your base salary
· Private Pension, with Ramsay matching up to 5% after a qualifying period
· Employee Assistance Programme Work–Life Balance
· 25 days annual leave + bank holidays, with the option to buy or sell additional days
· Flexible shift patterns, where possible
· Family friendly policies including enhanced parental leave
· Volunteer leave to support causes that matter to you Career Development & Recognition
· Training and Development via the Ramsay Academy to support your career development
· Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks
· Access to our benefits platform, offering a wide range of discounts
· Cycle2

Work scheme
· Subsidised staff restaurant, where possible
· Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within…