Automation Support Analyst

Automation Support Analyst at Inside Higher Ed. Responsible for designing and structuring the appropriate flow of complex computer systems requiring considerable independent judgement. Position involves no programming responsibility.

Automation & Engineering

• Design, develop, and implement desktop and intelligent automation solutions using tools such as Power Automate, AI Builder, RPA, and Python.
• Lead application and data automation efforts to streamline workflows and improve operational efficiency.
• Develop and maintain automation scripts and bots for repetitive tasks across university systems.
• Serve as a technical expert in automation frameworks, scripting, and integration protocols (REST, SOAP).

AI & Intelligent Automation Initiatives

• Collaborate with academic and administrative departments to identify opportunities for AI and machine learning integration.
• Implement AI-driven solutions to enhance decision-making, data processing, and user experience.
• Evaluate and integrate emerging technologies to support digital transformation goals.

Post-Go-Live Transition & Support

• Act as the primary liaison between project teams and operational support units.
• Ensure smooth handoff of projects from development to production environments.
• Provide documentation, training, and ongoing support for automated solutions.

Application & User Support

• Provide Tier 2/3 support for enterprise and niche applications, ensuring high availability and performance.
• Collaborate with IT and business units to troubleshoot issues and implement enhancements.
• Maintain compliance with data governance, security, and integration standards.

• Education:
  
  Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Experience:
  
  Minimum 4 years of experience in automation engineering, systems integration, or related technical roles.
• Proven experience with desktop automation, AI/ML tools, and enterprise application support.
• Familiarity with Microsoft Power Platform, scripting languages (e.g., Python, Power Shell), and middleware integration tools.
• Experience working on advanced technology projects with a strong engineering focus.

• Experience in higher education or public sector IT environments.
• Knowledge of student information systems (e.g., People Soft) and learning management systems (e.g., Blackboard).
• Exposure to cloud platforms (e.g., Microsoft Azure) and data analytics tools (e.g., Power BI, SQL Server).

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Visas and labor certification will not be sponsored for this position. Application only accepted from citizens or permanent residents.

Note:

Position excluded from Union Representation and Collective Bargaining.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including but not limited to:
Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland.

This commitment applies in all areas and embraces faculty, staff, and students. Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for…