Desktop Support Technician

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Bowie State University time type:
Full time posted on:
Posted 6 Days Agojob requisition :
JR101369
** Job Posting:
** JR101369 Desktop Support Technician (Open)
** Department:
** Help Desk, PM
** Position Type:
** Regular
* * Open Date:
** 10-24-2025
** Close Date:**$60,000-$65,000
*
* Job Description:

** The primary focus of this position is to support computing devices, including break/fix service, operating system support, application installation, application configurations, end-user settings, and desktop administrative duties.
** Responsibilities:
*** Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support
* Provide second-level support for desktops, laptops, printers, and peripheral devices
* Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems
* Install, configure, and troubleshoot software applications and system updates
* Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation
* Assist with imaging and deployment of devices across campus
* Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance
* Support classroom and lab technology setups, including AV equipment and instructional software
* Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning
* Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system
* Record, track, and escalate support cases as needed to ensure timely resolution
* Provide guidance and training to users on basic IT procedures, security best practices, and software usage
* Collaborate with other IT staff to escalate and resolve complex technical issues
* Ensure compliance with institutional IT policies, procedures, and security standards
* Perform other duties as assigned to support the evolving needs of the IT department
*
* Minimum Qualifications:

*** Associate’s degree in Information Technology, Computer Science, or related field
* 1–3 years of experience in a desktop support or technical help desk role
* Proficiency in Windows and macOS environments
* Familiarity with remote support tools, ticketing systems, and Active Directory
* Strong problem-solving skills and attention to detail
* Excellent communication and interpersonal skills
* Certifications such as CompTIA A+, Network+, or ITIL
* Experience in an academic or enterprise IT environment
* Knowledge of Windows and macOS computing platforms
* Knowledge of Windows 11, M365, Office Suite, Adobe Creative Cloud, Teams, Zoom
* Imaging, troubleshooting desktop support issues
* Strong communication skills
* Strong customer service skills
* Effective problem-solving skills
* Effective written and verbal skills
* Must also be able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergencies
* Must be able to instruct, direct, guide, and share information with both technical and non-technical personnel.
*
* Preferred Qualifications:

*** Not Currently Available
** Conditions of Employment:
*** Candidates selected for employment may be subject to medical inquiries and/or medical examination to determine ability to perform the job.
* Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
* Visas and labor certification will not be sponsored for this position. Application only accepted from citizens or permanent residents.

* Note:

Position excluded from Union Representation and Collective Bargaining
** Additional Job Information:
** Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and…