Sr. Business Analyst Officer - Corporate App Tech Support - Bowie, MD

Summary

Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of Wes Banco. The Sr. Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs.

Each Sr. Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs.

• Bachelor’s Degree in technology or another related field, or equivalent combination of education and experience.
• Minimum five years experience in banking, technology, or another related field.
• Strong knowledge of customer and user system experiences.
• Advanced technical skills are not required; but knowledge of system components and user experience is highly required.
• Experience supporting digital banking, electronic banking, commercial online banking including mobile apps.
• Experience with deposit and/or loan operations.
• Experience with ACH payments, including knowledge of National Automated Clearing House Association (NACHA) file layout and rules.
• Must demonstrate experience with leading successful technology projects as well as working with various business lines to achieve optimal results.
• Experience in creating business requirements, test plans, project plans and other technology project related documentation desired.

• Consults with key stakeholders to determine business objectives and success factors.
• Collaborates with business area to collect, analyze and evaluate information related to business systems.
• Documents business requirements, functional requirements, and design specifications.
• Coordinates with the application analyst counterpart to document technical requirements.
• Analyzes and manages new and existing system utilization by the end user.
• Assists in the development of training materials to ensure proper usage and highest optimization of the applications.
• Serves as an expert in business system solutions in alignment with assigned business area.
• Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
• Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
• Monitors system deliverables to ensure business needs are met successfully and within agreed upon time frames.
• Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
• Fosters strong relationships with supporting vendors, IT teams, and supported business area.
• Opens and tracks support tickets and feature requests.
• Responsible for the work effort within assigned applications during acquisitions.
• Tests new functionality and documents test plans in correlation with the business area.
• Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
• Maintains a strong understanding of risks and controls of the business area and applications supported.
• Collaborates with project management on new initiatives within assigned area of responsibility.
• Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
• Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Excellent analytical, problem-solving and decision-making skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office.
• Ability to learn other banking systems.
• Ability to effectively use technological resources for meetings, coaching and training.

The wage range for the Senior Business Analyst Officer position is $75,000-$80,000 annually. The position includes 22 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays and 1 float holiday. Wes Banco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer,…