Desktop Support Technician

Desktop Support Technician

Company: Inside Higher Ed

Department: Help Desk, PM

Position Type: Full-time

Close Date: 10-24-2025

Salary: $60,000-$65,000

The primary focus of this position is to support computing devices, including break/fix service, operating system support, application installation, application configurations, end‑user settings, and desktop administrative duties.

• Deliver responsive technical assistance via phone, remote tools, ticketing system, and in‑person support
• Provide second‑level support for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems
• Install, configure, and troubleshoot software applications and system updates
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation
• Assist with imaging and deployment of devices across campus
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance
• Support classroom and lab technology setups, including AV equipment and instructional software
• Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning
• Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system
• Record, track, and elevate support cases as needed to ensure timely resolution
• Provide guidance and training to users on basic IT procedures, security best practices, and software usage
• Collaborate with other IT staff to elevate and resolve complex technical issues
• Ensure compliance with institutional IT policies, procedures, and security standards
• Perform other duties as assigned to support the evolving needs of the IT department

• Associate’s degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in a desktop support or technical help desk role
• Proficiency in Windows and macOS environments
• Familiarity with remote support tools, ticketing systems, and Active Directory
• Strong problem‑solving skills and attention to detail
• Excellent communication and interpersonal skills
• Certifications such as CompTIA A+, Network+, or ITIL
• Experience in an academic or enterprise IT environment
• Knowledge of Windows and macOS computing platforms
• Knowledge of Windows 11, M365, Office Suite, Adobe Creative Cloud, Teams, Zoom
• Imaging, troubleshooting desktop support issues
• Effective communication, customer‑service, written, and verbal skills
• Must also be able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergencies
• Must be able to instruct, direct, guide, and share information with both technical and non‑technical personnel

Not currently available.

• Candidates selected for employment may be subject to medical inquiries and/or medical examination to determine ability to perform the job
• Benefits include medical, dental, prescription, long‑term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year; tuition remission; employer‑funded pension and supplemental retirement accounts
• Visas and labor certification will not be sponsored for this position. Application accepted only from citizens or permanent residents
• Position excluded from Union Representation and Collective Bargaining
• The institution is committed to equal opportunity and nondiscrimination in accordance with applicable federal, state, and local laws