Collaboration Systems Engineer

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact?

The Information Technology Group (ITG) is a collection of people, processes, and technology investments designed to achieve the business goals of FTI Consulting. The Collaboration Systems Engineer will serve as a technical leader responsible for the architecture, design, implementation, optimization, and lifecycle management of enterprise audio-visual and collaboration environments. This role combines deep expertise in video conferencing, wireless presentation, integrated room technologies, and Crestron/Extron platforms with the ability to establish standards, lead complex room initiatives, and provide final technical guidance for custom solutions mandated by GRE.

The successful candidate will partner closely with business stakeholders, project managers, IT teams, systems integrators, and vendors to deliver scalable, high-quality meeting space solutions that support executive, client-facing, and enterprise-wide needs.

• Design, configure, implement, maintain, and optimize a wide variety of AV systems and equipment, including cameras, microphones, DSPs, codecs, room control panels, switching, control processors, wireless presentation platforms, and display technologies.
• Provide engineering oversight for conference rooms and executive spaces, ensuring room readiness, implementation quality, operational resilience, and a high standard of service for executive and client-facing events.
• Conduct routine operational testing, advanced troubleshooting, fault isolation, and root cause analysis on AV systems and integrated room technologies.
• Lead or support the design and implementation of custom AV solutions for complex rooms mandated by GRE, ensuring alignment with business requirements, standards, and user experience expectations.
• Own solution architecture for complex AV environments, including requirements discovery, design development, equipment selection, standards alignment, and final technical design approval for custom room implementations.
• Act as a technical expert and liaison with office stakeholders, project managers, systems integrators, GRE, and third-party vendors for solution design, deployment, upgrades, and issue resolution.
• Establish, maintain, and continuously improve enterprise AV standards, documentation, support models, and room design patterns, and contribute to roadmap planning for collaboration and meeting space technologies.
• Provide technical leadership to systems integrators, third-party vendors, and internal project stakeholders by reviewing designs, validating implementation quality, resolving escalated issues, and ensuring solutions meet enterprise and GRE requirements.
• Serve as a subject matter expert for enterprise collaboration platforms, providing technical guidance, escalation support, and best practices for Microsoft Teams, Zoom, and related room technologies.
• Partner with IT and business teams to…