Restaurant General Manager

Restaurant General Manager

Potbelly Sandwich Works

Location: Field, in Shop

Reports to: District Manager

Job Type: Full‑Time, Exempt

The General Manager leads a Potbelly shop, driving positive energy, team inspiration, and excellent customer service while managing operations, sales, and profitability.

• Recruit, hire, train, and develop staff, ensuring alignment with Potbelly values.
• Maintain high levels of customer satisfaction and effectively resolve complaints.
• Develop and execute sales and marketing plans to meet budgeted sales goals.
• Control costs, manage labor scheduling, and maintain inventory and cash‑handling procedures.
• Implement food safety and health regulations, ensuring compliance with certification requirements.
• Lead financial reporting and budgeting, improving profitability and operational efficiency.
• Engage with the local community to build brand awareness.

• Minimum 2 years of general manager experience in a restaurant or retail setting with P&L responsibility.
• High school diploma; bachelor’s degree preferred.
• Strong business acumen, communication, and leadership skills.
• Food safety certification (Serv Safe or equivalent). Must pass certification within two attempts.
• Availability to spend 80‑90% of time on the shop floor.
• Proficiency in Microsoft Office and basic financial literacy.

• Salaries up to $65,000 plus bonuses (exact amount varies).
• Professional development and training opportunities.
• Company‑recognised performance incentives.