Card Services Manager - Card Services - Bowie, MD

Card Services Manager - Card Services Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a Wes Banco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Mid-Atlantic

40

• Bachelor's Degree in Business Administration, Management, or Finance preferred.
• Minimum of 5 years banking experience including card operations experience.
• Experience in managing a Profit & Loss and associated budgeting and planning.
• Experience in establishing and managing a revenue generation strategy.
• Minimum of three years of experience in a supervisory or leadership role.

Cards and electronic payments are a critical component of Wes Banco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.

A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.

• Manages card services staff and oversees daily operation of card services functions.
• Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
• Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
• Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
• Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
• Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
• Responds to and resolves complex issues within the area of responsibility.
• Maintains SOX control documentation and other controls around all assigned areas.
• Provides training and guidance to staff with respect to understanding, processing and managing the workload.
• Manages to defined customer service level expectations and key vendor processing timelines.
• Measures key performance indicators and manages metric reports to identify opportunities for improvement.
• Coaches employees on personal development plans and provides opportunities for growth within the organization.
• Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
• Maintains a deep understanding of contractual mechanics, associated fees and revenues.
• Establishes and executes growth strategy for card program.
• Ensures sustainable profitability of the program.
• Understands competitive and regulatory changes that may impact program performance and daily operations.
• Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
• Coordinates with Marketing to ensure appropriate placement and communication of program.
• Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
• Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
• Works closely with third party and other contracted programs to promote debit card usage.
• Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
• Understands and collaborates with Operations Manager on procedural and control changes.

Manages the overall direction, coordination and evaluation of…