Assistant Branch Manager - Bowie, MD

Overview

NASA Federal Credit Union is seeking an Assistant Branch Manager
- Bowie, MD to share responsibility for the operation of the branch and in the Branch Manager’s absence, assume overall responsibility for the branch. The ABM will need a complete knowledge of Credit Union/Banking procedure and policy and the ability to apply this knowledge in the operation and supervision of the branch and its employees. This position will be responsible for the total quality member experience through teaching, coaching, and technical development of branch staff.

It will perform all branch duties and functions such as Member Service Associate I through Member Service Associate III, ATM support, etc. The ABM will assist other branches/departments in person or remotely to meet the business needs of the Credit Union. It will support Corporate Projects as well as lead and/or support Departmental Projects as required. The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, and reconciliation of new accounts, and daily General Ledger settlements.

Must have at least 3-5 years Assistant Branch Management experience in a bank or credit union managing both the teller line and the desk side.

• Standard Duties
• Remains cognizant of, and adheres to, Credit Union policies, procedures and regulations pertaining to the Bank Secrecy Act.
• Supports the analysis of sales, overtime, secret shop, cash management and other reports to continually improve the growth, efficiency, productivity, and profitability of the branch.
• Supports the development of new business to expand the membership of the Credit Union and utilization of the branch. This includes contact with employees of approved FOM companies, community, and civic organizations.
• Trains employees on product knowledge and provides sales coaching to assist in achieving established branch and corporate goals. Implements and trains employees on standard operating policy/procedures and regulatory compliance to ensure Credit Union-wide conformance.
• Has the authority to make exceptions to policy and procedures with respect to application of check holds, waiving and refunding service fees, and other matters related to member deposit and withdrawal transactions.
• Assists the Branch Manager with the preparation of employee performance documentation and recommends disciplinary action to the Branch Manager.
• Audits the branch to ensure conformity with Credit Union policy, procedures, safety and security issues, regulatory compliance, and physical appearance standards.
• Communicates to management recommendations for improving procedures and processes.
• Ensures Core Value expectations are met, and that the member experience is courteous, attentive, and efficient.
• Participate in Individual Dialogs to ensure each employee has a means to discuss both positive and negative issues affecting their work.
• May conduct monthly Department Dialogs with branch personnel to explain procedural changes or practices to ensure consistent information is provided to the membership.
• Monitors branch traffic flow and adjusts to ensure efficient service is provided to members.
• Supports the Branch Manager in the preparation and tracking of branch budget.
• May provide support to other Member Services/Operations Departments as directed or needed via email inquiries, phone support and incoming chats. Has knowledge and understanding of the Touchpoint multi-media platform.
• May perform Membership Officer activities, lending quality control and branch audits to ensure control processes are working effectively. This includes review of new account exceptions, business accounts, and specialty accounts.

(Assistant Branch Manager II & III only):
Any or all of the following duties may be assigned as directed by management.

• Participates on Corporate project teams
• Analyzes, designs, develops, evolves, and supports programs/products, service delivery processes/systems associated with an assigned project.
• May assist with coordinating implementation of project plans, testing and preparing test scripts, product/program…