Regional Network Manager Mid West

Job Details:
Level: Management,

Job Location:

Field Employee - Middle River, MD 21220, Salary Range: $ - $ Base+Commission/year, Regional Logistics Network Manager

Title:

Regional Logistics Network Manager

Department:
Network Operations

Position Status:
Full Time

Exempt Status:
Exempt, Salary

Location:

Remote Workspace

CDS Logistics is one of the largest providers of last mile delivery and fulfillment solutions in the United States. Over the past three decades, we have built expertise that makes us an industry leader specializing in big and bulky items, like furniture, appliances, cabinets, and building products. We partner with the nation’s leading manufacturers and retailers to deliver millions of orders nationwide.

Our proprietary, in‑house technology and hands‑on operational expertise enable us to provide results that are consistent, reliable, and proven to drive outstanding customer experiences.

We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order is handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

• Put Safety First
• Respect for Others
• Treat Customer Orders Like Our Own
• Deliver Measurable Excellence
• Pursue Relentless Improvement

CDS Logistics is seeking a dynamic operations leader to manage a growing region of our nationwide Certified Delivery Partner network. The Regional Logistics Network Manager leads a team of Territory Network Managers and is accountable for the operational performance of approximately 15–20 Certified Delivery Partners. This leader will drive service, safety, customer satisfaction, cost performance, and continuous improvement across the region while developing a high-performing field team and strong relationships with our customers and delivery partners.

In this role you will work in the field as well as from home, managing your team of Territory Network Managers in the oversight of daily operations of our business through our agent network. You can anticipate this role to focus on driving Certified Delivery Partner performance to meet operational standards through strong results‑based communication with CDPs and employees, employee development, proactive performance monitoring and customer accounts within your region.

A successful applicant will be able to:

• Perform quality work within deadlines
• Interact and communicate professionally with internal and external customer groups
• Prioritize daily tasks in consideration of Organizational Strategic Goals
• Work with and lead a team towards collaborative operational goals

Key responsibilities include, but are not limited to, the following:

• Own the operational performance of approximately 15–20 Certified Delivery Partners (CDPs) across the region, with accountability for service, safety, customer satisfaction, and adherence to CDS and customer standards.
• Lead, coach, and develop a team of Territory Network Managers, enabling them to independently drive performance, continuous improvement, and adherence to CDS and customer SOPs across their assigned CDPs.
• Build strong relationships with CDP owners and leaders, influencing performance and driving change.
• Monitor, communicate, and act on Certified Delivery Partner performance, using operational KPIs, driver and customer scorecards, claims, and customer feedback to identify trends and drive timely corrective action.
• Drive continuous improvement using CDS’ Lean operating principles and tools, including Gemba walks, 5 Whys, Fishbone (Ishikawa) analysis, and 6S/8 Wastes audits, to…