Box Office Manager, Chesapeake Baysox

Attain Sports brings a community-focused, values-driven, and player-centric approach to connect diverse groups and create impact through the power of sports. The company was formed in 2021 and presents an affordable, family-friendly sports and entertainment portfolio that brings a commitment to community engagement, customer service, innovation, and the professional growth and development of its family of athletes and employees.

Attain Sports owns and manages four baseball teams: the Baltimore Orioles Double-A affiliate Chesapeake Baysox, the Baltimore Orioles High-A affiliate Frederick Keys, the MLB Draft League Aberdeen Iron Birds, and the Atlantic League Professional Baseball Club Spire City Ghost Hounds. Additionally, Attain Sports is an owner of the United Soccer League (USL) Championship Club Loudoun United FC.

The Chesapeake Baysox are seeking a highly organized, customer-focused, and sales-driven individual to serve as Box Office Manager. This position is responsible for overseeing the day-to-day operations of the Baysox box office while also playing an active role in generating ticket revenue through the sale of season tickets, group outings, hospitality areas, ticket packages, and other Baysox ticket products.

The Box Office Manager will work closely with the ticket sales team and other departments to provide an exceptional experience for Baysox fans from the point of purchase through their visit to Prince George’s Stadium. This position will play an important role in maintaining accurate ticket operations, delivering strong customer service, and helping the organization achieve its annual ticket revenue goals.

Essential Duties and Responsibilities

Box Officer Operations

• Manage the day-to-day operations of the Chesapeake Baysox Box Office.
• Oversee ticket transactions, account management, ticket exchanges, reprints, will call, and other ticket-related customer service needs.
• Maintain a high level of accuracy and professionalism throughout all box office operations.
• Ensure ticket orders, payments, account information, and related records are processed accurately and efficiently.
• Assist customers with mobile and digital ticketing and troubleshoot ticketing issues as needed.
• Manage incoming phone calls, emails, and in-person inquiries related to tickets and customer accounts.
• Coordinate Box Office preparation and operations for all Baysox home games and other stadium events.
• Assist with the setup and maintenance of game events, ticket products, seating manifests, promotional offers, and pricing within the ticketing system.
• Help ensure inventory is properly managed and ticketing information is accurate across all sales channels.
• Assist with ticket reconciliation and reporting following games and events.
• Maintain organized records and follow established cash-handling and financial procedures.
• Coordinate with Finance on ticket payments, deposits, refunds, adjustments, and reconciliation as needed.
• Help recruit, train, schedule, and supervise seasonal and game-day box office staff.
• Ensure the Box Office provides a professional and welcoming experience for all guests.

Ticket Sales and Revenue Generation

• Actively sell Chesapeake Baysox ticket products, including season tickets, partial plans, group outings, hospitality areas, and other ticket packages.
• Prospect for new business through outbound phone calls, emails, networking, referrals, and other sales activities.
• Respond promptly to inbound ticket sales leads and inquiries.
• Build relationships with businesses, community organizations, schools, youth sports organizations, nonprofits, and other potential group customers.
• Conduct ballpark tours and meetings with prospective customers when appropriate.
• Develop relationships with existing customers to…