Customer Service Representative

Position: Customer Service Representative I
## Customer Service Representative IApply:
USA - Remote:
Full time:
Posted 2 Days Ago:
End Date:
November 1, 2026 (28 days left to apply):
R - 2178

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture.

Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.
*
* Position Summary:

**** We are looking for a Bi-lingual Spanish speaking Customer Service Representative I.
** The Representative I, Customer Service supports daily customer service operations, provides front-line support to customers by responding to inquiries, maintains accurate customer records, and assists with service-related requests. This role serves as an important point of contact for customers, delivering professional service while helping ensure a positive customer experience and adherence to company policies and procedures.
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* Essential Functions:

*** Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.
* Assist customers with account maintenance, updates, service requests, and general product or service questions.
* Document customer interactions, requests, and resolutions accurately within CRM systems.
* Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.
* Maintain current knowledge of company products, services, procedures, and customer support resources.
* Support the resolution of customer issues while adhering to established service standards and internal procedures.
* Ensure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.
* Collaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.
* Participate in departmental meetings, training sessions, and process improvement initiatives.
* Perform other related duties as assigned.
** Key

Skills and Experience:

*** High school diploma or GED required.
* ** Fluency*
* ** in Spanish to include read, write and speak required.
*** 1-2 years of customer service experience preferred; experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.
* Strong verbal and written communication skills with a customer-focused approach.
* Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications.
* Strong attention to detail and ability to maintain accurate customer records.
* Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
* Effective problem-solving skills with the ability to identify and escalate issues appropriately.
* Demonstrated professionalism, confidentiality, adaptability, and teamwork.

** Benefits:
** o   Personal and Sick Paid Time Off.o   401k with a highly competitive match.o   11 Paid Holidayso   Medical/Dental and Vision.o   Group Life Insurance, HSA/FSAo   Employee Assistance Programo   Educational Assistance Program  
** Internal Mapping:
** This role aligns to the internal job profile of Representative I, Customer Service within the Client Care job family.
** Training/

Working Hours:

** o   Training:
Mon - Fri 8:00 am - 5:00 pm CSTo   
** Work Schedule would…