Consumer Loan Specialist

Consumer Loan Specialist

At Heights Finance, part of the Attain Finance family, we bring over 50 years of expertise in consumer credit across the U.S. and Canada. We are seeking a motivated, customer‑focused professional to join our Bowling Green, KY team and help customers secure the financial solutions they need.

• Deliver exceptional support to new and existing customers, guiding them through the loan process.
• Use consultative sales techniques to educate customers on financial products and services, identifying upsell and cross‑sell opportunities.
• Manage inbound calls and make proactive outbound calls to attract new business and promote our offerings.
• Collaborate with customers on past‑due accounts, offering solutions and working toward resolution in delinquency management.
• Participate in a hands‑on training program with one‑on‑one mentoring to build your skills and confidence.
• Follow all regulatory guidelines and company policies to protect customer information and company assets.

• Customer Focus:
  Genuine desire to help others and provide top‑tier service in every interaction.
• Sales Mindset:
  Confidence in promoting products and services that meet customer needs.
• Strong Communication:
  Excellent verbal and written communication skills with the ability to build rapport quickly.
• Problem‑Solving
  
  Skills:
  
  Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability:
  Willingness to learn new systems and processes in a dynamic environment.
• Team Player:
  Collaborative spirit with a desire to contribute to team success.
• Educational Background:
  High School diploma or equivalent required; college coursework or degree is a plus.
• Industry
  
  Experience:
  
  Experience in customer service, sales, or consumer finance preferred but not required.

130 Walton Avenue, Ste B, Bowling Green, KY 42104

Full Time – Monday through Friday, 8:30 AM to 5:30 PM with evenings and weekends based on business needs/peak seasons.

Hourly: $15.25 – $21.75 (base hourly range; final offer depends on location, skills, and experience).

• Paid Time Off, Medical, Dental, Vision, and other voluntary coverages (eligible from day one).
• 401(k) program with company match (eligible 30 days post‑hire).
• Access to Employee Assistance Program and Emergency Relief Fund.
• Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs.
• Potential to earn through the Monthly Bonus Program.

This employer participates in E‑Verify for U.S.‑based hires.

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, Lend Direct®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.

Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in , , @first‑, , and .