Assistant Director of Clinical Operations

Alliance Counseling Associates | Where Mental Health Is Our Priority Assistant Director of Clinical Operations Glasgow, KY
· Bowling Green, KY
· Full time Apply for Assistant Director of Clinical Operations

This leadership support role within Alliance Counseling Associates is focused on assisting in the delivery of high-quality clinical operations, supporting regulatory compliance, strengthening internal systems, and contributing to community engagement and program growth. The Assistant Director of Clinical Operations works collaboratively with the Director of Clinical Operations to implement strategic initiatives, support clinical supervisors and staff, and ensure consistency in clinical standards and workflows.

The ideal candidate is an organized, forward-thinking leader who is comfortable leveraging technology—including electronic health records, online learning platforms, and data tracking tools—to support service delivery, training implementation, and operational efficiency. Emphasizing collaboration, accountability, and problem-solving, this position plays a key role in supporting clinical leadership, reinforcing standards, and contributing to the ongoing development of Alliance’s clinical services and team.

This full-time role that requires regular travel to Alliance Counseling Associates’ various office locations.

Join #Team Alliance at Alliance Counseling Associates 🌟, a leader in mental health care since 2011. We're dedicated to preventing burnout among our professionals with a supportive, varied work environment in Bowling Green, Glasgow, Edmonton, Tompkinsville and throughout the state of Kentucky. Embrace our mission to normalize mental health care and improve the lives of Kentuckians through prompt, easy-to-access and personalized services.

We value inclusivity, integrity, and client-centered care, focusing on mental health awareness, mitigating compassion fatigue, and company growth through innovation 🖥️🧠💡. Apply to become a part of a visionary company who is truly shaping the future of mental health services in Kentucky.

Duties/Responsibilities:

1. Clinical Leadership & Service Delivery

• Maintain an active clinical caseload to remain connected to client needs and service delivery standards, with an expectation of billing 16 or more clinical hours weekly
  . Clinical productivity will be monitored, and if expectations are not consistently met, salary alignment may be reevaluated.
• Provide consultation and leadership coverage for lower-risk and high-acuity cases when supervisors are unavailable.
• Support crisis response and assist with incident review, documentation, and follow-up.
• Assist with client-flow coordination and solutions for complex or high-acuity cases.

2. Staff Oversight, Supervision & Support

• Assist with day-to-day oversight of supervisors and clinical staff, including task follow-ups and operational support.
• Address routine staff concerns, scheduling needs, and clinical questions.
• Participate in hiring, interviews, onboarding, and staff transitions.
• Review and approve bi-weekly timesheets for assigned staff and flag concerns to the Director.
• Assist with performance management processes including coaching, LOEs, PIPs, and corrective actions.
• Provide leadership presence during clinical or operational situations when supervisors are unavailable.

3. Compliance, Risk Management & Quality Improvement

• Assist with monitoring clinical compliance, documentation standards, and regulatory requirements.
• Prepare and organize documentation for audits, accreditation, and payer reviews.
• Conduct routine chart audits and assist with KPI tracking and data pulls.
• Perform initial incident reviews and ensure reporting timelines are met.
• Support corrective action implementation and follow-up.
• Assist the Director with client grievances and quality-related concerns.

4. Training, Resources & Operational Improvement

• Assist with implementation and distribution of clinical trainings, CEUs, and operational resources.
• Gather staff feedback and performance data to support workflow efficiency and resource improvement.
• Support onboarding and…