Lead Patient Access Advocate

Lead Patient Access Advocate

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space.

Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

• Model patient experience expectations and ensure team is adhering to the patient experience expectations.
• Drive Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.).
• Maintain an appropriate Patient Access environment that is friendly and respectful.
• Verify benefits, check patients in and out and collect copayments, coinsurance, deductibles.
• Create and maintain the Patient Access Schedule for assigned location.
• Cover voids or when coverage is not available.
• Train and mentor new Patient Access staff.
• Assist leader in interviewing candidates and preparing appropriate access for new hires.
• Complete first 90-day review for new hires.
• Implement Patient Access Policies and Procedures with input from Leadership.
• Daily reconciliation of cash intake, credit card receipts, patient petty cash, and bank deposits.
• Daily reconciliation of ED acknowledgment forms.
• Conduct quarterly Patient Access staff meetings.
• Assign to work all downtime and maintain downtime binder.
• Reconcile and backload all patient information.
• Ensure staff is trained in this process.

• High School Diploma or GED required.
• 2-4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• Minimum of 2 years’ experience in a medical office setting.
• Minimum of 2 years’ experience in a supervisory or lead role preferred.
• Familiar with health insurance and the insurance verification process.
• Patient registration/medical record system experience needed.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and prioritize multiple demands effectively.
• Exceptional communication skills and customer service skills required.
• Solid work history.
• Be flexible with hours, as staffing of 24/7 units may require flexibility.
• This position includes standing, walking, use of hands, reaching, sitting, talking, and listening; may require lifting up to 10 pounds. No special vision requirements.
• Position requires working near moving mechanical parts and moderate noise exposure.
• Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).
• Ensure patient records are accurate and complete.
• Assist leader in ensuring all personnel department policies and procedures are followed.
• Provide patients and families with a customer‑focused, friendly, reassuring, and open environment that encourages return.
• Assist in resolving patient concerns, addressing and attempting to resolve complaints with de‑escalation techniques.
• Manage conflict and appropriately request help from leaders when needed.
• Coordinate workflow processes with the hospital partner as needed.
• Follow all HIPAA policies and procedures.
• Follow and enforce all company policies.

Additional duties, responsibilities, and activities may change at any time with or without notice.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.