ServiceNow - Technical Consultant​/Senior

Req :345270

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

Location:

Remote / On‑site (as required)

Job Type: Full‑Time

We are seeking a highly certified and experienced Senior Service Now Technical Consultant to lead and deliver complex Service Now implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the Service Now platform.

• Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, and ITAM.
• Lead ITAM initiatives covering Software Asset Management and Hardware Asset Management.
• Lead ITOM initiatives covering Discovery, Event Management, and Service Mapping.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure Service Now applications using best practices and maintain platform integrity.
• Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with Service Now releases and proactively recommend platform enhancements.
• Support pre‑sales activities including solutioning, demos, and proposal development.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 7+ years of hands‑on experience with Service Now platform development and administration.
• Proven track record of successful Service Now implementations in enterprise environments.

• CSA, CAD and at least one CIS‑(any) certification.

• Strong understanding of Service Now architecture and data model.
• Proficiency in JavaScript, Glide Script, Flow Designer, and Service Now Studio.
• Experience with Agile methodologies and Dev Ops practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

• Work with a team of passionate Service Now experts.
• Opportunity to lead high‑impact digital transformation projects.
• Competitive compensation and benefits.
• Continuous learning and certification support.

#LI‑North America

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long‑term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over 3.6 billion each year in research and development to help organisations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs.

At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use  and  email addresses. If you are requested to provide payment or disclose…