Network Administrator

Pan Oston - Bowling Green, KY 42101

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At Pan-Oston, you’re more than an employee — you’re an owner. For over 50 years, we’ve built retail solutions for some of North America’s biggest brands while building careers people are proud of.

• Employee Ownership (ESOP) – Share in the company’s success
• Work-Life Balance – Flex time for life’s important moments
• Family-Focused Benefits – Childcare assistance & family coverage
• Career Growth – Tuition reimbursement & advancement opportunities
• Supportive Culture – A team built on respect, community, and integrity
• Growing Company – Backed by a $10M facility expansion in Bowling Green

• Competitive Pay
• Health Insurance
• FREE Dental & Vision for Employee & Family
• PTO, Sick Days & Paid Holidays
• Paid Volunteer Time
• Employee Assistance Program
• Gym Membership Discounts

The Network Administrator provides hands‑on support for Pan‑Oston’s network, servers, and day‑to‑day IT infrastructure, helping maintain reliable and secure operations across office, warehouse, and manufacturing areas. The role works closely with the Manager of IT & Business Applications, other staff, and outside service providers to troubleshoot issues, maintain systems, and support improvements.

• Support, maintain, and troubleshoot wired and wireless networks, switches, firewalls, VPNs, DNS, DHCP, and related connectivity.
• Monitor network and system availability; investigate outages, resolve common performance issues, and elevate complex problems as needed.
• Assist with Windows Server maintenance, updates, virtualization, storage, and planned infrastructure upgrades.
• Support reliable network connectivity for office, warehouse, manufacturing, and approved third‑party systems.

• Perform routine Active Directory administration, including user accounts, security groups, permissions, and basic Group Policy support.
• Assist with troubleshooting on‑premises Microsoft Exchange email, mobile connectivity, and related services alongside vendors or the MSP.
• Provide technical support for computers, printers, connectivity, and infrastructure‑related requests; communicate progress and resolution.
• Help maintain IT asset records, perform equipment replacements, and identify routine hardware or software needs.

• Follow established security procedures for patching, endpoint protection, access controls, and reporting suspected vulnerabilities.
• Monitor backup results, report failures, and assist with file or system restores and recovery testing.
• Support incident response, approved changes, and recovery procedures under the direction of IT management.

• Maintain practical, up‑to‑date network diagrams, equipment lists, system configurations, and basic troubleshooting procedures.
• Record support requests, changes, and resolutions in the designated ticketing or documentation system.
• Work with the managed service provider, Internet/telecom providers, vendors, and internal departments to resolve technical issues.
• Share knowledge and document recurring tasks so systems can be supported during absences and transitions.

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands‑on experience; bachelor’s preferred
• 2–4 years of experience in IT support, network administration, or systems…