Intake Data Entry Coordinator

Intake Data Entry Coordinator – Volunteers of America Mid-States

Position Title:

Intake Data Entry Coordinator

Location:

Bowling Green, KY
Program:
Veterans Services

Employment Type:

Full-Time, Non-Exempt

Reports To:

Program Manager

$16.00/hr – $17.00/hr (actual pay depends on skills and experience)

Volunteers of America Mid‑States (VOA) is a nonprofit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors, care and support for individuals with developmental disabilities, restorative justice accountability, and free HIV testing and education. Founded in 1896, VOA is staffed by paid, mission‑driven professionals committed to building thriving communities.

Flexibility, teamwork, and fun are reasons our employees are proud to work  offer a comprehensive benefits package to eligible employees.

• Health and Wellness
  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • Met Life Legal Plans
• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance (company‑paid)
  • 403(b) retirement plan with company fund matching
  • Employee discounts
  • Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
  • All company‑paid benefits and paid time off effective day one
• Work Culture
  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • Retention Committee
• Training & Development
  • VOA LEAD Program – Leadership Development Program
  • VOA University – Staff Development
  • VOA Academy – Clinical Training and Development

The Intake Data Entry Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first contact between veterans and available SSVF services. Responsibilities include determining eligibility during the initial interview, processing preliminary assessments, making referrals to community partners, completing phone screenings, entering enrolled clients into the Homeless Management Information System (HMIS), and maintaining Excel spreadsheets and client trackers.

• Bachelor’s degree and less than five (5) years of experience in the field; alternatively, five (5) years of experience with no degree; or a veteran with three (3) years of related work experience.
• Knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self‑starter, able to work as part of a team.
• Excellent verbal and written communication skills, high degree of organization, and creative problem‑solving skills.
• Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between served counties.
• Ability to work independently and solve problems creatively.
• Superior written and oral communication skills mandatory, including professional telephone and in‑person communication.
• Ability to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of their request.
• Demonstrate initiative and strive to continually improve processes and relationships.
• Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.
• Develop and maintain a deep understanding of eligibility criteria and policies related to various federal and local public benefit programs.
• Remain non‑judgmental, empathetic, and respectful of the homeless veterans we serve.
• Experience with the HMIS is preferred, but not required.
• Alignment with VOA’s core values of commitment, compassion, diversity, justice, and integrity.

• Complete the Eligibility Screening Disposition Form (Category 1) for clients, confirming very low‑income veteran family eligibility for supportive services.
• Screen and verify eligibility requirements for SSVF homeless veteran assistance.
• Apply SSVF Program eligibility requirements for the SSVF Program.
• Assist clients with crisis…