Help Desk, Office Assistant - Campus Services

Service Desk (Office Assistant) assist the full-time Service Desk staff in the daily operation of the Service Desk. The Service Desk Office Assistant works under the supervision of the Process Control Manager and performs a variety of clerical tasks, general operational services for Campus Operations staff, technicians, contractors, faculty, students, visitors, and a variety of other tasks. Service Desk Office Assistants may be asked to work a block of hours to accommodate the coverage needs of the Service Desk.

• Career & Self-Development
• Communication
• Critical Thinking

• Reception & Communication:
  Serve as Service Desk receptionist, greet contractors, staff, and visitors, answer phone calls (land/cell), screen calls, take detailed messages, review emails, and respond to general questions regarding Campus Operations
• Work Order Management:
  Distribute and log key requests, assign work orders in TMA, and report problems or repair requests related to contractors, equipment, parts, and materials
• Documentation:
  Complete Help Desk Log daily for each shift, maintain and update key paper records and paperwork, and log all work, tasks, assignments, and projects in Service Desk Log on Share Point
• Emergency Preparedness:
  Know and understand campus emergency systems, procedures, and policies; understand elevation system and when to contact a supervisor
• Facility Maintenance:
  Perform general clerical, safety, and operational tasks while maintaining a clean working environment visible to the public at all times
• Administrative:
  Attend scheduled Help Desk meetings and perform other related duties as assigned by Help Desk associates

• Able to stand, walk, bend, stoop, kneel, reach, lift, push and carry up to 50 lbs
• Willing and able to follow directions and work independently
• Maintain valid driver's license and be insurable by BGSU
• Familiar with MS Office programs, including Word, Access, Excel, and Power Point
• Must be attentive to detail and accuracy
• Basic understanding of business office operations and customer service expectations

The Service Desk is open Monday-Friday 8am to 5pm. Students must be available to work 4hr blocks, 3 to 4 days a week. Preference for students that can work over the summer 2027.