Member Services Rep Floater

Position

Member Services Representative - Floater (Bilingual English/Spanish encouraged)

• Greet members and guests providing exceptional customer service, making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑to‑sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping up spills under equipment, removing trash, cleaning windows and mirrors, and re‑racking weights.
• Regularly clean all exercise equipment and tanning beds.
• Regularly clean and stock restroom and wet areas.

• Applicants for an overnight position must submit to a 7‑year criminal background check within the first week of hire. Continued employment will be based on a satisfactory background check outcome.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co‑workers, exceeding member expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within required time frames and maintain physical ability to perform CPR/AED in a medical emergency.

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, and/or pull a moderate amount of weight (up to 50 lbs).
• Ability to talk continuously in person or on the phone during the shift.
• Maintain physical ability to administer CPR in the event of a medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Health Care and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and other benefits

Entry level

Full-time

Other

Note:

We participate in E‑Verify for all Utah locations.

E‑Verify Participation Poster: /resources

Contents/E-

E‑Verify Right to Work Poster: https://(Use the "Apply for this Job" box below)..pdf

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.