Treatment Coordinator

Company Purpose and Core Values

Dental Excellence Group is a growing company offering patient‑focused, high‑quality dentistry in the Northwest Ohio area. With over 100 employees—including doctors, hygienists, clinical assistants, and business and marketing support teams—the practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient it completely changes the way people think about dentistry. The practice is guided by six core values:
teamwork
, a patients first mentality,
kindness and compassion
, doing the right thing
, being your best
, and making every minute count
.

The treatment coordinator reports to the Practice Administrator and is tasked with helping patients understand their treatment needs, advocating for affordable care, and building strong patient relationships. Responsibilities include scheduling appointments, following up on unscheduled treatment, collaborating with the dentist to determine the best treatment plan, and ensuring patient comfort and informed decision‑making.

• Doctor production
• Treatment acceptance percentage

• Become 5‑star certified to receive new patient phone calls.
• Responsible for the new patient process for all new patients.
• Take x‑rays and use intra‑oral camera as needed.
• Educate patients and discuss treatment plans.
• Help patients maximize benefits and perform insurance benefit checks.
• Present financial options, work with patients to secure arrangements, and accept payments.
• Stay knowledgeable about available financial options.
• Follow sequence for unscheduled appointments.
• Report numbers to the practice administrator.
• Explain, promote, and adhere to practice payment policies and procedures.
• Support the business team member with duties requiring assistance.
• Assist with marketing needs as required.

• Experience in treatment coordinating.
• First impressions.
• Customer focus.
• Good oral and written communication.
• Resourcefulness/initiative.
• Excellence.
• Adaptable.
• Likability.
• Stress management.
• Listening.
• Integrity.
• Assertiveness.
• Self‑awareness/feedback.
• Team player.
• Enthusiasm/passion.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care