Customer Service Representative

Join our winning team!

Americas Mailbox is looking for a full-time addition to our Customer Service department.

Customer Service job duties include:

The Customer Service Representative works under the Customer Service Lead. Job duties will include but are not limited to providing excellent customer service for our members and potential members, by answering phone calls and emails quickly and efficiently. They will also schedule reservations for the guest rooms and campground, greet walk in customers, assist with new member sign-up, and direct calls to the appropriate team or individual.

Call center experience is helpful.

• Receive all incoming calls quickly and with a helpful attitude, routing calls to the appropriate department or individual, or assisting members with requests or questions.
• Respond to emails and voicemails from customers or route those to the appropriate individual.
• Apply payments by phone to members postage account or renew their account.
• Answer questions from potential new members about service plans, how to open a new account, and required documents.
• Assist members with scheduling mail shipments.
• Schedule reservations for guest rooms and campground.
• Provide mail to walk in customers ensuring you are providing the correct mail to the member.
• Accept and properly process cash payments for reservations and sales.
• Other duties as assigned by management

• Attention to detail
• Organization and time management
• Analytical thinking
• Computer skills
• Excellent customer service skills
• Ability to multitask
• Verbal and written communication skills
• Dependability
• Ability to work independently and as part of a team.

Benefits:
Paid Time Off, 401(k) after 1 year, Optional Vision, Life and Accident Insurance

Americas Mailbox provides mail forwarding, South Dakota vehicle registration, and vehicle insurance services for RVers, full-timers, truckers, traveling nurses, and military. We also have on-site lodging and campgrounds with hookups.