R&D Application Support Specialist

Your Role

As a rapidly growing international and data-driven breeding company, we are heavily relying on our R&D systems to collect and process all types of structured & unstructured data. In order to support the day-to-day operations and assist our R&D end-users, we are looking for a R&D Application support specialist for our Aquaculture Business Unit (Salmonids & Shrimps).

In this position you will work closely with an international team of geneticists and other R&D specialists, providing 1st line support on R&D applications and devices.

As our R&D application landscape is for a big part designed and developed by different teams from our internal IT Department, you will work with these teams to hand-over the support for the different components of our Breeding IT landscape.

To be successful in this role, you must thrive in a complex and fast-paced international environment, enjoy cross-functional and technical collaboration, and have strong analytical & communication skills.

• Respond and manage incidents and service requests according to Service Level Agreements;
• Support R&D Applications and specific devices used in our different facilities worldwide;
• Ensure proper communication and involvement of end-users from identification to resolution of incidents;
• When required, elevate incidents and problems to the internal and/or external 2nd line support (can be infrastructure, developer teams);
• Manage application access (adding/removing users);
• Participate in the training of end users on new features / releases;
• Be part of an international team, work with different cultures and sometimes timezones;
• Continue learning and developing in the latest IT technologies.