Accounts Receivable Specialist

Description

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise.

that make their teams valued partners nationwide.

The Accounts Receivable Specialist supports the day-to-day AR needs of Heritage Carpet & Tile and works closely with customers, Sales, Project Managers, Operations, and Finance. This role is responsible for assigned customer accounts across billing, collections, cash application, and month-end activities, with a strong focus on accuracy, follow-through, customer service, and timely issue resolution.

• Manage assigned customer accounts from billing through collection and cash application.
• Monitor accounts receivable aging, identify past-due balances, and follow up with customers on open items.
• Create and send customer invoices and statements; verify job/PO information, bill-to details, supporting documentation, and other billing information for accuracy.
• Investigate and resolve billing discrepancies, short payments, deductions, tax questions, missing invoices, and other customer account issues.
• Coordinate with Sales, Project Managers, and Operations to obtain information needed for timely and accurate billing and collection.
• Process and apply daily cash receipts, including ACH, wire transfers, bank drafts, and credit card payments.
• Research unapplied cash and missing remittance information and ensure payments are applied to the correct customer and account.
• Maintain clear documentation of customer follow-up, disputes, payment commitments, and unresolved items.
• Prepare credit memos, refunds, and write-offs with appropriate supporting documentation and approval.
• Support credit limit override requests and other customer account decisions in accordance with company procedures.

• Support month-end close activities related to accounts receivable, including aging review, account reconciliations, reserve analysis, and other required reporting.
• Review assigned accounts for unusual or aged balances and escalete issues that may affect collection, bad debt, or month-end reporting.
• Provide weekly/monthly reporting and updates on assigned accounts as requested.
• Support audit requests, account research, and special projects related to Accounts Receivable.
• Create and maintain account-specific procedures and support ongoing process improvements within the AR function.

List only the minimum qualifications necessary to perform the role successfully upon hire. Qualifications should generally be listed in the following order:

• 2-4 years of accounting, accounts receivable, billing, collections, or related experience preferred.
• Associate or bachelor's degree in Accounting, Finance, Business, or a related field preferred; relevant experience may be considered in place of a degree.
• B2B collections experience in a high-volume environment is a plus.
• Construction or project-based accounting experience is a plus, particularly experience with the Order-to-Cash cycle.

• Strong ownership and…