Administrative Assistant - HOA

The Administrative Assistant provides a wide variety of administrative support services for the Homeowners' association, including support and assistance to the management office.

The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Essential Duties and Responsibilities

• Answers telephones promptly and assists residents with questions and concerns.

• Tracks resident issues to enable the Property Manager to identify major problems or trends.

• Maintains Association files, mail, binders, and office supply inventory.

• Attends Board Meetings as requested.

• Creates/posts newsletters and notices. Assists the manager with updating the website as needed.

• Maintains homeowner roster, database, mail instructions, and homeowner files.

• Assists in reviewing leases, if applicable, and processing new owner approval and interview packages.

• Review receivable reports and assist the property manager in forwarding collection packages to counsel.

• Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.

• May be responsible for the processing of Association expense checks.

• Records miscellaneous income in assigned software.

• Assists residents with account balance inquiries. Researches discrepancies, processes over payment refunds, and processes owner credits and charges as instructed by the Property Manager.

• Process ARCs and assist residents in booking amenity reservations.

• Assists residents with access control requests (new fob, gate remotes, transponders, etc).

• In the absence of a Covenants Coordinator, conduct the following:

• Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion

• Upload violations to the Production folder for mail-outs daily.

• Respond to resident inquiries with the information necessary to correct the violation in a timely manner.

• Performs property inspections and follows up on work orders as needed as directed by the Property Manager

• Ensures all safety precautions and procedures are followed while performing duties.

• Other duties and responsibilities as assigned by the Property Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience

• High school diploma or equivalency required.

• A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background.

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).

• The position may require a valid Driver’s License.

Skills and Abilities

• Strong customer service, communication, and interpersonal skills.

• Strong conflict resolution skills with the ability to handle and diffuse conflict situations required.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language.

• Excellent interpersonal and office management skills.

• Excellent organizational skills and a high attention to detail.

• Ability to prioritize tasks in a fast-paced environment.

• Multiple language fluency is desirable and may be required depending on the community’s needs.

• Ability to learn new technology.

• Ability to act with integrity, professionalism, and confidentiality.

Physical requirements

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may…