Account Manager

Description

As an Account Manager, you will play a key role in building relationships with new production homebuilders while nurturing existing home builder accounts through regular communication and personalized service. You’ll act as the primary liaison between clients and internal teams, ensuring timely issue resolution and proactively identifying opportunities for growth and improvement. This role requires strong communication, negotiation, and problem‑solving skills.

include the following. Other duties may be assigned.

• Manage and oversee multiple builder accounts, addressing day-to-day issues and challenges spanning from bidding to accounting and customer service.
• Develop and maintain relationships with new and existing builder accounts.
• Conduct regular check‑ins via phone, email, or in‑person visits to ensure client satisfaction and address any concerns.
• Provide personalized service by understanding each builder's specific needs, preferences, and purchasing history.
• Cultivate and maintain relationships with vendor reps.
• Act as a liaison between builders and internal departments to ensure seamless communication and resolution of any issues. Coordinate with internal teams such as estimating, project coordination, and customer service to provide comprehensive support to builder accounts.
• Collaborate with the sales team to develop strategies for retaining and expanding builder accounts.
• Handle tasks such as order & delivery of samples, setting up & breaking down displays, etc.
• Maintain professional displays in the marketplace, contributing to our brand's strong presence.
• Provide support in design centers and on‑site color rooms, managing sample inventory efficiently.
• Address customer inquiries and concerns promptly with strategic resolution strategies.
• Complete ad hoc projects and assignments to ensure overall customer satisfaction.
• Completion of ad hoc projects and assignments
• Regular and reliable attendance

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires a high school diploma or GED and at least 2 years of related experience
• Has knowledge of commonly used concepts, practices, and procedures within field.
• Minimum of 2 years of proven experience in account management or sales, preferably within the construction or building materials industry.
• Familiarity with industry concepts, practices, and procedures.
• Ability to work within established guidelines and rely on instructions effectively.
• Demonstrate flexibility, attention to detail, strong organizational skills, ability to multitask and a track record of effectively servicing multiple accounts.
• Preferred experience with operations databases.
• Continuous follow‑through and a keen ability to research and learn new concepts.
• Proficiency in business‑related software, including Microsoft Office, Word, and Excel.
• Self‑motivated individual with a strong work ethic and dedication to excellence.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Customer service‑focused professional with exceptional written and verbal communication skills with the ability to build rapport and trust with customers.
• Attention to detail, highly organized, multi‑tasking, continuous follow‑through, keen ability to research and learn new things, excellent written and verbal communication skills.
• Working experience with business‑related software (Microsoft Office, Word, Excel).
• Customer Service focused professional…