SK Stones : Buyer Success Supervisor

Headquarters: Boynton Seashore, Florida, United States

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SK Stones USA, a pacesetter within the pure stone business, is dedicated to delivering distinctive high quality and repair to our prospects in Palm Seashore and Broward County, FL, and past. Our in depth product vary consists of granite, marble, quartz, limestone, onyx, soapstone, and porcelain, supported by a complete warehouse and showroom. We’re in search of a devoted Buyer Success Supervisor to affix our staff.

On this function, you’ll be the first level of contact for our shoppers, guaranteeing their satisfaction and success with our services and products. You’ll work carefully with gross sales, operations, and product groups to construct robust relationships, tackle buyer wants, and improve the general buyer expertise, thereby driving buyer retention and firm development.

• Develop and preserve robust relationships with prospects to know their wants and guarantee their satisfaction with SK Stones USA services and products.
• Function the client advocate throughout the firm, speaking buyer suggestions and issues to related groups to reinforce product choices and repair high quality.
• Present onboarding, coaching, and steady assist to prospects for brand new services and products.
• Monitor buyer well being metrics and proactively determine and resolve points to stop churn.
• Collaborate with gross sales and operations groups to coordinate easy order processing, supply, and after-sales assist.
• Handle buyer communications via varied channels, guaranteeing well timed {and professional} responses.
• Analyze buyer information and suggestions to develop methods that enhance buyer engagement and loyalty.
• Determine alternatives for upselling and cross-selling extra merchandise and options.
• Diploma in Enterprise, Advertising and marketing, Communications, or a associated area is a plus.
• Confirmed expertise in buyer success, account administration, or consumer relations, ideally within the pure stone, constructing supplies, or dwelling transforming business.
• Glorious interpersonal and communication abilities, with the power to construct rapport and preserve long-term buyer relationships.
• Sturdy problem-solving skills and a customer-centric mindset.
• Expertise with CRM software program and buyer success instruments.
• Means to multitask, prioritize, and work collaboratively in a fast-paced surroundings.
• Element-oriented with robust organizational abilities.

• Well being Care Plan (Medical, Dental & Imaginative and prescient)
• Life Insurance coverage (Primary, Voluntary & AD&D)
• Paid Time Off (Trip, Sick & Public Holidays)
• Household Go away (Maternity, Paternity)