Customer Outreach Specialist

Bowman has an opportunity for a Customer Outreach Specialist I to join our team in Boynton Beach, FL.

At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved.

We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Supports land acquisition and infrastructure project activities by serving as a primary point of contact for property owners, tenants, and community stakeholders. This entry-level role focuses on communicating project information, coordinating outreach efforts, and assisting in resolving routine concerns to facilitate smooth right-of-way acquisition and project delivery.

• Follow established outreach strategies, policies, and regulatory requirements under supervision.
• Demonstrate professionalism and responsiveness in all customer and stakeholder interactions.
• Support team initiatives by contributing to a collaborative and service-oriented environment.

• Assist with implementation of public outreach plans for right-of-way acquisition projects.
• Maintain accurate and organized records of communications, outreach activities, and stakeholder interactions.
• Coordinate logistics for meetings, public hearings, and community events.
• Ensure compliance with company standards, project requirements, and applicable laws and regulations.
• Support continuous improvement efforts by identifying opportunities to enhance communication processes.

• Communicate project scope, timelines, and impacts to property owners and stakeholders via phone, email, and in-person interactions.
• Respond to routine inquiries and elevate complex concerns with senior staff as needed.
• Assist in preparing outreach materials, including letters, notices, presentations, and FAQs.
• Track and document property owner interactions and feedback in project databases or CRM systems.
• Support right-of-way agents by scheduling meetings and coordinating access for property discussions.
• Conduct basic follow-ups with stakeholders to ensure clear understanding of project activities.
• Assist with gathering documentation related to property ownership, contact information, and stakeholder concerns.

• Ability to work both independently and within a team environment.
• Highly motivated and problem-solving attitude.
• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Strong work ethic and commitment to quality.
• Self-reliance and ability to operate independently with limited direction.
• Effective working relationship with internal leaders and peers, as well as external clients.
• Ability to effectively manage multiple time-sensitive tasks.

• High School Diploma or GED equivalent required. Associate’s degree in communications, public relations, business or real estate preferred.
• Entry level position. Zero to two (0–2) years of experience in customer service, public outreach, real estate, or administrative support a plus.
• Exposure to infrastructure, utilities, or right-of-way processes is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM systems or project tracking tools preferred.
• Valid driver’s license may be required depending on project needs.