Intake and Dispatch Coordinator

Compensation: $45,000.00 - $60,000.00 per year

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

• Answering and directing incoming phone calls in a polite and friendly manner
• Welcoming visitors in a warm and friendly manner, and answering any questions they may have
• Maintaining the reception area and all common areas in a clean and tidy manner at all times
• Operating standard office equipment, hardware, and software on a regular basis, including Ring Central, security camera software, our proprietary job management software, and Microsoft 365/Office, including Outlook
• Responsible for the intake of all leads and scheduling appointments for project managers. This may involve some interaction after-hours for the communication and coordination of emergencies.
• Dispatching of emergency crews by coordinating with project managers and customers
• Use of our spreadsheet to track and manage all leads
• Responsible for managing the conversion of all new leads to a jobs, while delivering exceptional customer service
• Track/follow-up with the project managers and crew by using our GPS and camera system, to ensure efficiency, punctuality, and production.
• Following-up with potential clients and customers to make sure their experience is satisfactory
• Receiving deliveries; sorting and distributing incoming mail

• Are you willing and able to commute to our office?
• Do you hold a valid driver’s license?
• Are you legally authorized to work in the US?