Specialties Warranty Coordinator

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise.

that make their teams valued partners nationwide.

The Warranty Coordinator plays a critical role and is central to our operations, primarily responsible for scheduling and coordinating repair services with homeowners. Acting as the primary point of contact for warranty-related issues, they utilize our team of service technicians to ensure timely and efficient repairs. They handle all communication with homeowners regarding these appointments, ensuring clarity and satisfaction. Additionally, they manage warranty tickets, fostering strong relationships between the company, builder clients, and homeowners.

Ensuring consistent, high-quality customer service and maintaining our company's strong reputation.

This role is in office – not remote.

include the following. Other duties may be assigned.

• Schedules and coordinates repair services with homeowners, using in-depth knowledge of the company's warranty policies and procedures. This task is the most time-consuming and requires excellent organization and communication skills.
• Serves as the primary point of contact for homeowners regarding warranty-related issues. This involves clear and effective communication to ensure homeowners are fully informed and satisfied with the process and solutions offered.
• Manages warranty tickets, keeping track of all warranty tickets and their statuses, and ensuring they are processed and resolved efficiently according to established company procedures.
• Utilizes subcontractors effectively for services, ensuring optimal use of resources and timely completion of all repairs.
• Maintains strong relationships with builder clients and homeowners through effective communication and excellent customer service. This includes addressing any concerns promptly and working to resolve any issues to the client's satisfaction.

Regular and reliable attendance

• Legal work authorization requirements
• High school diploma or GED diploma, or six months to three years’ related experience and/or training, or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• Ability to work in a team environment

• Lifting/Carrying: Occasionally lifts and/or moves items weighing up to 10 pounds.
• Mobility: Frequently required to remain in a stationary position and move throughout the office or job site to access materials, plans, and equipment.
• Positioning: Ability to stand, walk, bend, stoop, kneel, crouch, crawl, climb, reach, and work in various positions as required by the role.
• Manual Dexterity: Ability to operate computers, mobile devices, office equipment, tools, machinery, or other job-related equipment.
• Repetitive…