Patient Service Representative

RAYUS now offers Daily Pay! Work today, get paid today!

RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff.

This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This role is full-time working Monday-Friday, 8:00am-4:30pm.

Essential Duties and Responsibilities:

• Front Desk:
  Serve as initial point of contact for patients and visitors, creating and providing positive Patient Service Experiences
• Timely registration of patient arrival by validating accurate demographic information and collection of out-of-pocket payments prior to services
• Inform patients about delays and wait times; follow up with patients to ensure their inquiry or complaint is resolved
• Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or manager
• Obtain and validate photo identifications and insurance cards; scan relevant documents into the patient’s chart electronically and categorize appropriately
• Provide Consent, Financial, and HIPAA compliance related documents and explain them to patients when necessary
• Proficient use of EHR software, hardware, and programs
• Scrutinize prescriptions and referrals for accuracy to ensure patients receive appropriate exams
• Coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter
• Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments
• Participate in medical office emergency routines when required; summon EMS and assist other staff as needed
• Manage outgoing and incoming faxes (electronic and manual)
• Maintain administrative office supplies (e.g., brochures, cards, sign-in sheets)
• Contact referring physician offices to verify information or request pending information necessary for the patient’s exam
• Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow
• Use professional phone and written etiquette when handling correspondence
• Maintain reception and patient waiting areas (cleanliness, literature organization, beverages)
• Align with the company mission and embody RAYUS core values
• Adhere to company policies, procedures, objectives, and goals
• Maintain strict confidentiality of PHI in compliance with HIPAA regulations

• Medical Records:
  Ensure quality assurance of health records by verifying completeness and accuracy and proper entry into computer systems
• Serve as point of contact for Medical Records for patients and visitors, creating positive patient experiences
• Retrieve and release health information data/medical records in compliance with HIPAA and company policies
• Interact and work cooperatively with patients and team members of diverse backgrounds to ensure inclusion
• Act as liaison between healthcare providers and offices in a timely manner
• Proficient use of EHR software, hardware, and programs
• Organize and prioritize tasks to meet deadlines while maintaining efficient patient flow; take appropriate action with sound judgment
• Provide clear and friendly patient education about diagnostic examinations and instructions per policy
• Handle Stat/Urgent cases pending communications from referring providers after services
• Use professional phone and written etiquette when handling correspondence
• Align with the company mission and embody RAYUS core values
• Adhere to company policies, procedures, objectives, and goals
• Maintain strict confidentiality of PHI in compliance with HIPAA regulations
• Maintain reception and patient waiting areas (cleanliness, sanitation, literature organization, refreshments)

• Technologist Support:
  Monitor all modality schedules
• Greet and escort patients to changing rooms; briefly explain procedures
• Prepare/changing room turnaround with proper sanitizing techniques
• Assist the technologist in keeping appointments on time by preparing the next patient
• Ensure patient areas are stocked and organized
• Clean and stock the patient prep room and restroom
• Stock linen and manage laundry at end of shift
• Check with technologists, center supervisor, or center manager for additional duties as needed

• Other Duties as Assigned

• Qualifications
  
  Required:
  
  High School diploma or equivalent
• One (1) year of applicable customer service experience
• Experience in a healthcare setting
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing

• Preferred:
  Two (2) years of customer service…