Patient Collection Specialist

Job Category |Administrative Position Type |Full-TimeFLSA | Non-Exempt Risk Exposure| Low Location| Boynton Beach, FL Immediate Supervisor |Billing Department Director POSITION FUNCTION/OVERVIEW:

This position is responsible for patient collections, calling patients directly regarding outstanding balances owed due to deductibles, co-ins, and co-pays listed within their insurance plan. Sending out statements and setting up payment plans.

PRIMARY DUTIES/RESPONSIBILITIES:

Promote the mission, values, and vision of the organization.

Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.

Maintain a timely turnaround for collections.

Work with admissions to achieve the most accurate insurance information and perform other duties as required within the Billing Department.

This list of essential functions is not intended to be exhaustive. Bournewood Hospital reserves the right to revise this job description as needed to comply with actual job requirements.

QUALIFICATIONS

REQUIRED:

High School Diploma or GED equivalent with combination of education

Minimum of two (2) years’ experience in Customer service Collections.

Knowledgeable in the field of Substance Abuse treatment.

Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Billing Systems and/or other scheduling applications, Collaborate MD.CPR/1st Aid/Aggression Control.

SKILLS:

Strong communication skills, both written and verbal.

Ability to work independently, as well as part of a team.

Manage multiple tasks and set priorities.

Ability to handle highly sensitive and confidential information.

Ability to work in a fast-paced, high-energy environment.

Excellent interpersonal and customer-facing skills.

Ability to work accurately, with attention to detail.