Branch Manager

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As a Branch Manager, you will direct, promote, and coordinate branch operations to provide outstanding customer service, optimize market share and profitability, and achieve the branch’s annual budget, mission, and goals. You will create a business culture that the customer sees as friendly, proactive, helpful, and exceeding expectations in customer service.

• Ensures customers receive prompt, professional service both in person and over the phone by establishing standards and monitoring quality on a daily basis. Works directly with customers during peak business periods, or with key customer accounts.
• Works in conjunction with Outside Account Managers to determine customer needs, develop sales programs and promotions, and implements and follows through on established programs. Provides information regarding customer buying habits and needs to Account Managers on a regular basis. Performs outside sales calls, as necessary.
• Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers.
• Maintains the highest standards in cleanliness and appearance of the showroom, warehouse and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

• Establishes, communicates and models performance expectations of all branch team members. Ensures expectations are met by monitoring various business application reports, gathering feedback from customers, observing performance and taking corrective action or rewarding employees as necessary. Ensures all employees receive formal performance reviews on an annual basis, as well as informal coaching throughout the year.
• Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings, and continually providing information and status reports.
• Participates in the hiring and recruiting process to identify qualified candidates within established processes and guidelines.
• Ensures team members have the knowledge and skills needed to perform their jobs by providing regular technical and operational training. Provides learning opportunities to develop employees for promotion opportunities.
• Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation and cross‑training employees to fill in when needed.
• Provides a safe working environment by: communicating safety rules; observing and coaching employees in complying with safety rules; removing safety obstacles; complying with all governmental regulations including OSHA, Workers’ Compensation, Fire, and MSDA; and ensuring all equipment is maintained and operated in a safe manner including the training and certifications of employees designated to operate equipment.
• Ensures compliance at the branch level with all company employment policies, and applicable state and federal employment laws.

• Establishes, in conjunction with their immediate supervisor, the sales and profitability goals for the branch. Develops and implements operating plans and budgets to meet goals. Regularly monitors performance against goals and takes corrective action where necessary.
• Ensures product pricing meets profitability targets by reviewing costs, pricing decisions and taking corrective action where necessary.
• Manages branch inventory to ensure security, accuracy, ability to meet customer product requirements as well as branch “inventory turns” goals. Ensures cycle counting program is being conducted according to plan and standard operating procedures in order to maintain inventory accuracy.
• Ensures product returns and warranty processing is being done promptly and to standard operating procedures, balancing customer requests with company guidelines and procedures.
• Oversees warehouse and delivery operations, including receiving, labeling…