Retail Sales Manager

Company Overview:

Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (yes, that spells SCENT). At Scenthound, we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

Founded in 2015 and Franchising since 2019, our revolutionary concept, technology-driven strategy, and proven model are fueling rapid nationwide growth. On pace to have over 130 locations by the end of 2024, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

Who We Are:

Scenthound is NOT an ordinary grooming shop. We believe dogs require routine care in order to stay clean, comfortable, and healthy. With a focus on health and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative, wellness-focused, membership-based business model is the basis for our successful operations in Palm Beach County.

We are looking for a Retail Store Manager to oversee a growing grooming center. General Manager responsibilities include formulating overall strategy, managing people, and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive.

Our General Managers should be comfortable and enjoy working with dogs.

• Oversee day-to-day operations
• Manage employee and center appointment schedule
• Drive sales growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment, hiring and training of new employeesli>
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Advocate for all dogs in our care and in our community
• Incorporate the value of Scenthound’s brand, Mission and Core Values
• Drive membership sales through health and wellness education
• Administer training program to ensure all staff are knowledgeable
• Lead and support the Scenter Management Team to reach and exceed our key performance goals
• Be a culture-driven leader and inspire your team to seek growth
• Attend events and foster positive community-relations
• Ensure safety of staff, customers, and dogs at all times
• Responsible for manager and employee development through leadership, training, and performance reviews
• Perform other tasks and duties as assigned by leadership team

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Retail experience is a plus
• Ability to work an assortment of days, including weekends when needed
• Ability to manage with integrity, honesty, and knowledge that promotes the mission of Scenthound
• Strong leadership skills with ability to coach & mentor team members in a culture-first environment
• Excellent communication skills (verbal & written), including the ability to communicate complex ideas in simple terms
• Proficient computer and CRM skills (Microsoft Office, Internet, E-mail)