Rental Program Manager

The Rental Program Manager is responsible for the overall management, administration, and operational performance of the Club's guest rental program. This position oversees all aspects of rental operations, including reservations, housekeeping, laundry, maintenance coordination, financial reporting, revenue management, vendor relationships, and member, guest, and rental owner relations.

The Rental Program Manager directs daily operations, supervises assigned employees, coordinates outsourced service providers, and establishes operational priorities to ensure the rental program consistently meets the Club's service standards, financial objectives, and quality expectations.

The position exercises independent judgment in managing day-to-day rental operations within established Club policies, budgets, and delegated authority. Responsibilities include monitoring revenue and occupancy, evaluating operational performance, developing recommendations for business improvement, overseeing service quality, and implementing approved strategies to maximize efficiency, guest satisfaction, and the overall performance of the rental program.

The Rental Program Manager works collaboratively with the Club's Marketing, Real Estate, Controller/Finance, and senior management teams to support the Club's objectives and maintain strong relationships with members, guests, and rental owners.

• Direct and oversee the overall operation of the guest rental program, including reservations, property readiness, housekeeping, laundry, maintenance coordination, guest services, and rental owner communications.
• Establish daily, weekly, and seasonal operational priorities to ensure rental properties are properly maintained, prepared, and available in accordance with occupancy requirements and Club standards.
• Evaluate existing procedures and implement operational improvements within delegated authority to enhance efficiency, service quality, and financial performance.
• Monitor rental operations and identify service, staffing, maintenance, and operational issues requiring corrective action.
• Develop and implement approved procedures, service standards, and operational practices consistent with the Club's expectations.
• Coordinate short-term, seasonal, and long-term rental programs and overnight accommodations as established by the Club or Community.
• Ensure rental operations are conducted in accordance with applicable Club policies and relevant local, state, and federal requirements.

• Directly supervise, train, evaluate, and develop assigned employees, including the Houseperson and Rental Supervisor, as applicable.
• Establish performance expectations, assign responsibilities, monitor work quality, and hold assigned employees accountable for operational results.
• Participate in hiring, selection, onboarding, performance management, disciplinary actions, and termination decisions in coordination with Human Resources and consistent with Club policies.
• Identify staffing needs and make recommendations regarding staffing levels, employee performance, training, and organizational effectiveness.
• Address employee performance concerns and operational issues, involving Human Resources and senior management when appropriate.
• Coordinate and oversee outsourced housekeeping personnel and other service providers to ensure work is completed according to established schedules, quality standards, and contractual expectations.
• Develop and coordinate daily, weekly, and seasonal staffing and service schedules to support occupancy demands and operational requirements.
• Promote accountability, teamwork, professionalism, and consistent delivery of the Club's service standards.

• Monitor rental occupancy, availability, room rates, revenue, and historical trends to evaluate business performance and support the achievement of established financial objectives.
• Develop and recommend strategies to improve occupancy, rental revenue, room rates, and the overall financial performance of the rental program.
• Prepare and present monthly revenue reports, operating statistics, forecasts, and other management reports.
• Participate in the development and preparation of the departmental budget, including identifying anticipated operating expenses, staffing requirements, maintenance needs, and opportunities for improved financial performance.
• Monitor departmental performance against…