Market Success Manager

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RAYUS Radiology is looking for a Senior Market Success Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Sr Manager, Market Success, you will be responsible for driving profitable referral growth, market share expansion and commercial excellence across assigned markets through the leadership of Account Executives.

This role leads market planning, referral development strategy, sales execution, customer retention and commercial performance management.

This is a Full Time Position supporting our South Florida territory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(45%) Leadership Duties

• 1. Lead, coach and develop Account Executives and Market Success Managers to achieve market growth,
  customer retention and business objectives
• 2. Collaborate with Operations, Marketing, Radiologists and Executive Leadership to achieve volume,
  revenue and strategic growth objectives while fostering a culture of accountability, customer focus and
  continuous improvement
• 3. Demonstrate strong leadership skills and abilities, remaining approachable and objective
• 4. Manage all hiring and retention processes, responsible for initial and ongoing training of new and
  existing team members
• 5. Initiate and participate in team member performance evaluations, compensation, development and
  conduct performance improvement plans, disciplinary actions and/or up to termination if necessary
• 6. Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting’s with each
  direct report team member; complete field rides with the sales team
• 7. Mentor and support team members, encouraging a culture of collaboration, compensation & HR
  systems excellence, accountability and continuous learning and improvement
• 8. Determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones;
  following proper escalation paths
• 9. Establish team goals, performance metrics and expectations; monitor results and implement
  improvement plans as needed
• 10. Foster a culture of collaboration, accountability, continuous improvement and customer-focused service
• 11. Lead market and team meetings to align priorities, strategies and execution plans
• 12. Drive adoption and effective utilization of Salesforce and other commercial systems consistent with
  company standards
• 13. Lead change management initiatives and support implementation of market and enterprise-wide
  programs
• 14. Partner with radiologists, operations leaders and corporate departments to support business objectives
  and strengthen organizational alignment
• 15. Manage assigned budgets and resources while ensuring efficient execution of team priorities and
  projects

(40%) Market Growth, Strategy, and Business Development

• 1. Develop and execute market growth strategies, targeting plans and customer segmentation initiatives to
  increase volume, market share and profitability
• 2. Identify, prioritize and pursue new business opportunities, including new referral sources, customer
  segments, service lines and strategic accounts
• 3. Monitor market performance, referral trends, profitability and competitive activities to inform business
  decisions and growth strategies
• 4. Partner with Marketing to develop and execute campaigns, educational programs and market-specific
  growth initiatives
• 5. Build and maintain strong relationships with physicians, health systems, payors and key referral sources

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by team members within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of team members to do this job. Reasonable accommodations will be considered.

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• 6. Collaborate with radiologists to promote existing and emerging clinical services and educate customers
  on company capabilities
• 7. Deliver presentations, seminars and educational programs to current and prospective customers as well
  as industry organizations and trade events
• 8. Oversee customer relationship management activities, ensuring accurate documentation of customer
  interactions and market intelligence
• 9. Facilitate service recovery efforts and resolve customer concerns in partnership with operations
  leadership
• 10. Support payor contracting activities, monitor referral…