Volunteer Coordinator

POSITION SUMMARY

The primary objective of the Volunteer Coordinator (VC) is to coordinate the overall Feeding South Florida® (FSF) volunteer program including the recruitment, training, and stewardship of volunteers for all FSF locations, special events, food drives, and other activities. This position will supervise volunteers and work closely with the Sort Coordinator and other team members to ensure a positive, meaningful, and fun experience for FSF’s volunteers.

The VC is one of the most visible representatives of FSF. The ideal candidate provides excellent customer service, is energetic, organized, skilled at managing multiple tasks, and thrives in a fast-paced environment.

$43,000 - $46,000 Annually

• Engage individuals, corporations, and organizations in the work of FSF, through volunteering, fundraising, and other relevant ways.
• Provide excellent customer service, and facilitate a positive and meaningful experience for volunteers, motivating and assisting each volunteer as needed.
• Recruit, train, and retain volunteers and prepare job descriptions for all volunteer tasks including sorting, community kitchen, internal/external events, office work, food rescue, etc.
• Maintain an up-to-date schedule of all FSF volunteer opportunities, including opportunities in each facility, both in the warehouse and in the general office.
• Maintain an up-to-date schedule of all volunteer recruitment efforts and opportunities, such as recruitment fairs, requests from groups for speakers, websites, public service announcements, etc.
• Provide FSF representation for all such opportunities, seeking assistance from other staff or volunteers when necessary and advertising internally to those departments who require special volunteer talent.
• Maintain an up-to-date database of all prospective and actual volunteers, as well as records of all volunteer activities performed, and provide current reports about such activities on a regular basis.
• Respond to requests, in a timely manner, for volunteer information that comes through the FSF website and help identify resources that may be useful for volunteer recruitment.
• Coordinate intake of volunteers including the completion of registration forms, training, and orientation, and train other staff to conduct these activities in each branch.
• Design and implement appropriate ways to thank, recognize and honor volunteers for their efforts.
• Work directly with the Volunteer Sort Coordinator to ensure appropriate staff members are introduced to the volunteer group, pictures are taken, and all opportunities for involvement with FSF are conveyed to the volunteers.

• Bachelor’s Degree preferred.
• Positive attitude, energetic, good sense of humor – a “people person.”
• Minimum two years of volunteer coordination experience, with customer service/relationship management experience.
• Strong communication skills, with the ability to speak publicly and write well.
• Strong computer skills:
  Word, Excel, Publisher, PowerPoint, SharePoint, and other database proficiency.
• Flexibility and the ability to work as a member of a team on several projects simultaneously.
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns (Bi-lingual preferred).
• Ability to manage time efficiently, while under pressure in a fast-paced environment with multiple responsibilities.
• Ability to work productively without constant supervision.
• Experience and comfort with training and teaching others.
• Attention to detail, accuracy, and deadlines.
• Ability to exercise good judgment and discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
• Possession of a current and valid Florida driver’s license, liability insurance, and a clean driving record.

• Hours of Operation:
  Hours of operation for this position are Tuesday-Saturday, 8:00 a.m. – 5:00 p.m., after business hours work may be required for Volunteer Coordinator occasionally throughout the year.
• Environment:
  
  This position works in an…