FLEX Exam Administrators Pooled Positions

FLEX Exam Administrators – (Pooled Positions)

Brief

Position Overview
FLEX Exam Administrators will provide vital support for testing operations in this part‑time, temporary position with varied hours that may include evenings and Saturdays. They will work directly with MSU students, faculty, and examinees to support accommodated testing for students with disabilities and will have an opportunity to certify to administer exams for national testing programs and professional certifications. Exam administrators will be trained to follow Testing Services procedures and the policies and procedures for the administration of various professional exams as needed.

They will work limited, regularly scheduled hours during the academic semesters (September through mid‑December and February through early May). Shifts may include some evening and some Saturday hours. Once trained, exam administrators will exercise independent judgement with limited direct supervision.

• Humanize the testing experience for a range of clients by respecting diversity and confidentiality and by providing service excellence.
• Monitor and respond to emails, perform reception/walk‑in duties, answer phone calls, and facilitate exam check‑in/check‑out/break protocol.
• Monitor exam security to ensure the integrity of students’ results, promote equity, and protect intellectual property.
• Maintain records, compliance, and equipment with a high degree of accuracy and attention to detail.
• Communicate with campus and community constituents including instructors, companion services (e.g., Disability Services, academic advisors, exam scoring), and testing companies.
• Work closely with permanent test center staff to acquire up‑to‑date and complete knowledge of exam protocol, as well as know when to ask questions or connect clients to permanent staff. Log activities and interactions to ensure continuity of service.
• Receive and relay feedback, deescalate conflict, effectively communicate with colleagues in campus services and with testing companies, and document irregularities as appropriate.

• Experience working with students/services in an academic setting, or an equivalent combination of education and experience.
• Successful experience providing customer and/or administrative service in a dynamic, detail‑dense and highly interactive workplace.
• Proficiency in MS Office Suite, comfort with basic IT systems and troubleshooting, and experience learning new IT applications.

• General familiarity of higher education curricula.
• Knowledge of testing programs and procedures, including computer‑based testing, ADA exam accommodations, placement testing, etc.
• Demonstrated experience interpreting, explaining, and applying policies and procedures to a diverse group of individuals.

• Possess strong interpersonal skills, positivity and enthusiasm to work with and support examinees; be kind.
• Cope with interruption without losing focus; have the ability to promote calm and confidence in stressful, high‑stakes situations.
• Multi‑task efficiently and prioritize to accomplish competing duties in a strictly regulated environment.
• Possess strong written and oral communication skills.
• Be a creative problem‑solver who can also handle practical details and self‑motivate to anticipate and accomplish service/administrative needs.
• Awareness of how to manage and maintain confidential information.
• Be inquisitive, able to learn and retain detailed processes through experiential and standardized training, and respond constructively to coaching from peers and supervisors.
• Use good judgment, and have the ability to work in a demanding environment.
• Represent Testing Services and the university in a professional and courteous manner.

• Certification to administer some tests is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed…