On-Call Coordinator
Listed on 2026-01-07
-
Administrative/Clerical
Administrative Management, Office Administrator/ Coordinator
Description
THE SPRINGS LIVING
JOB DESCRIPTION – On-Call coordinator
On-Call Coordinator INTRODUCTION
Position Title:
On-Call Coordinator
Supervisor’s
Title:
Administrator
Department:
Health Services
Exempt Status:
Hourly
Welcome to The Springs Living! Your position is an important part of our mission purpose is to change the way people think, feel and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other. We spend a significant part of our lives in our “job” so let us make that time count.
Because our residents deserve the best, you will be held to a high standard for quality and customer service.
The On-Call Coordinator is responsible for ensuring continuous staffing coverage and supporting daily operations during, and outside of standard business hours. This role serves as the primary point of contact for scheduling needs, call-outs, emergencies, and staff support. The On-Call Coordinator ensures that all shifts are adequately staffed in alignment with company standards, regulatory requirements, and resident or client needs.
On-call duties are incentivized at a fixed daily rate in addition to the employee’s standard hourly wage when working in community.
ResponsibilitiesNote:
The On-Call Specialist cannot require an employee to secure their own shift coverage but is expected to enforce The Springs’ strict attendance policy.
- Respond promptly to staffing call-outs, schedule gaps, and urgent coverage needs.
- Ensure all shifts are staffed according to company policies, licensing requirements, and state regulations.
- Contact available employees to fill open shifts, using established procedures and communication methods.
- Adjust schedules as needed to maintain proper staffing levels.
- If coverage cannot be secured, the On-Call Coordinator may be required to work the shift.
- Serve as the primary after-hours contact for staff concerns, schedule questions, and urgent needs.
- Escalate resident or client issues to the Nurse, Administrator, or appropriate personnel when necessary.
- Maintain clear, professional communication with all team members.
- Document call-outs, attendance issues, and shift changes accurately.
- Track and monitor employee attendance based on company policy.
- Report attendance concerns or repeated issues to management.
- Ensure compliance with organizational staffing guidelines and state requirements.
- Maintain updated staffing lists, availability logs, and emergency contact information.
- Assist with onboarding communication for new employees as needed.
- Support operations by staying informed of daily staffing needs,…
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