Academic Services Coordinator

Academic Services Coordinator

Position Details

Position Information

Announcement Number - STAFF - VA - 27138

Classification Title
- Program Coord II

Working Title
- Academic Services Coordinator

Brief

Position Overview
- The Academic Services Coordinator is a critical member of the Department of Education within the College of Education, Health and Human Development, serving as the initial point of contact for students and the public. This role manages the undergraduate and some graduate programs, provides comprehensive administrative, technical, and customer service support, and assists faculty in delivering outstanding educational opportunities to students at Montana State University.

Department
- Education

Division
- College of Education, Health & Human Development

Appointment Type
- Classified

Contract Term
- Fiscal Year

Semester

FLSA
- Non-Exempt

Union Affiliation - FOCUS-MFPE

FTE - 1.0

Benefits Eligible
- Eligible

Salary - $21.99 per hour, commensurate with experience, education, and qualifications

Contract Type
- Classified Salary

Recruitment Type
- Open

General Statement
- The mission of the Department of Education is to prepare highly qualified professional educators and administrators through exemplary campus and distance-based programs and field placements in quality public and private schools. In addition, the department contributes to the state of Montana and the nation through the faculty's active research and outreach efforts.

Duties and Responsibilities
- Coordinates key aspects of undergraduate programs, including student registration, course prerequisite checks, records management, Degree Works exceptions, and scholarship awarding processes. Work with the Department Head, Director of Teacher Education Program, and Program Leaders to develop and update semester-by-semester course schedules. Compiles and analyzes data related to enrollment, courses, and curriculum. In collaboration with the Director of Alternative Pathways, support MAT student registration and application processes.

Organize, coordinate, and maintain course schedules for all initial licensure teacher preparation and graduate programs within the Department of Education. Coordinate and maintain undergraduate academic catalog entries for all initial licensure programs. Provides guidance on department and university policies and procedures in conjunction with various campus partners. Prepare and submit course scheduling requests room assignments, as well as performs section management in collaboration with the Registrar's Office.

Coordinates with departmental colleagues, the Dean's Office, and University Communications to develop newsletters, promotional materials, and departmental content, including website and social media updates. Plans and coordinates departmental events in collaboration with departmental and college colleagues. Provides front-line customer service and daily office support. Maintains shared spaces and schedules as well as some department websites and listservs.

Required Qualifications – Experience, Education, Knowledge & Skills
- Progressively responsible administrative work experience, or an equivalent combination of relevant education and experience. Demonstrated experience in customer service and working with constituents from all backgrounds. Demonstrated experience organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability with a high degree of accuracy. Advanced proficiency in Microsoft Word and Excel, Outlook, and computer databases.

Preferred Qualifications – Experience, Education, Knowledge & Skills
- Bachelor's degree in a related field. Knowledge of MSU procedures and policies, or previous experience working in an academic department in a higher education setting.

The Successful Candidate Will
- Communicates clearly and effectively through professional communications, technical writing, and presentations. Ability to problem solve using high-level interpretation, discretion, and judgement. Organizes and gathers data, interprets results, and prepares reports. Organizes and prioritizes work assignments and meets deadlines. Works on multiple tasks simultaneously and effectively. Works well as a team member and supports the work of others through positive approaches.

Establishes and maintains a positive rapport with professional staff, faculty, and students.

Position

Special Requirements /Additional Information
- This job description should not be construed as an exhaustive statement of duties,…