Technical Sales Support Engineer

Technical Sales Support Engineer – Join Lumibird, the laser technology specialist.

• Support the Sales Team by answering technical questions and ensuring customer needs are accurately identified.
• Evaluate special RFQs in close collaboration with Engineering and R&D.
• Generate clear technical specifications and prepare product descriptions to support the sales process.
• Help the sales team achieve turnover targets and develop customer portfolios.
• Maintain pricing and margins for designated product lines and work to reduce product costs through collaboration with Operations and Procurement.
• Keep technical specifications up to date and provide technical training to Sales Team and support staff.
• Provide technical support to the After‑Sales team as needed.
• Attend trade shows and marketing events to promote product lines and write application notes.
• Develop applications and product activities through a marketing strategy focused on revenue and margin growth.
• Implement best practices in Sales and Customer Care reporting and contribute to priority setting with R&D, Engineering and Operations.
• Forecast product line needs and interface with Manufacturing plants and Management to advise production scheduling priorities.
• Manage information consolidation in Salesforce and other assigned duties.

• Master’s degree or higher in Optics, Opto‑Electronics or an equivalent scientific field.
• 7‑10 years of technical experience with industry‑related products, including 3‑5 years of technical support experience for Sales and Customers.
• Computer literacy, including experience with presentation, business analysis, e‑mail and CRM tools.
• Fluent in English, French speaking is a plus.
• Excellent written and oral communication skills and the ability to deliver technical, sales and business presentations.
• Highly customer‑focused and constantly working to increase customer satisfaction.
• Ability to manage the product life cycle of a product line in a technical field.
• Current driver’s license that meets Company insurance policy and international travel requirements.
• Successful completion of a background check to meet company requirements.

• Stand, walk, talk and hear regularly while performing the duties of the job.
• Travel up to 25%, including international travel.
• Work in front of a computer for long periods of time.

We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation or any other legally protected status.