Club Manager

Club Manager

We are searching for a Club Manager to join our team! As a key member of our staff, you will oversee club operations to ensure an exceptional “Judgement Free” member experience and maintain a financially successful club. You will manage hiring, training, and continual employee development while leading the team in a positive, motivating manner.

• Staff Management
  :
  Create staffing schedules ensuring all shifts are covered; lead by example, train and coach staff; submit HR forms on time; resolve employee issues; manage disciplinary/termination activities; provide backup support when needed.
• Customer Service / Front Desk Activities
  :
  Greet members and guests; answer phones; check members in, tour and sign up new members; manage POS transactions including beverage and merchandise purchases.
• Member Accounts
  :
  Use POS to issue membership cards, handle address changes and billing questions; authorize expenditures and refunds.
• Club Cleanliness and Maintenance
  :
  Keep the front desk and lobby clean; perform regular facility cleaning (mopping, trash removal, windows, mirrors, equipment); maintain restrooms; notify Facilities Maintenance of needed repairs.
• Miscellaneous
  :
  Make daily bank deposits; order club supplies within budget; track KPIs (guest counts, cancellations, information calls) and manage marketing efforts by training staff on promotions.

• 1 year of customer service experience (preferably in the fitness industry)
• High school diploma / GED required
• Must be 18 years of age or older
• Current CPR certification required
• Basic computer proficiency (Microsoft Office Suite)
• Superior problem-solving, leadership, and diplomacy skills
• A passion for health and fitness

• Continual standing and walking during shift
• Continual talking in person or on phone during shift
• Ability to lift up to 75 lbs; occasional exposure to toxic chemicals

Contribute to changing people’s lives every day by helping us create a healthier Planet! Work hard and play hard with an amazing group of talented, dynamic professionals.

Legal Statement: Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

• Entry level

• Full-time

• Other